What are the responsibilities and job description for the Manager, Marketing Operations & Technology position at Monex USA?
Job Title: Manager, Marketing Operations & Technology
Location: Washington, D.C. (Hybrid, after 60 days In-person)
Status: Full-time; Exempt
Reports to: VP of International Marketing
Typical Work Hours: 8:30 a.m. to 5:00 p.m. Monday to Friday
Monex is a leading global financial solutions provider, offering a complete set of tools to support business growth and strategic financial operations.
We specialize in FX risk management and international payments, helping corporate and institutional clients design tailored FX solutions to navigate currency volatility with confidence. Our team of FX specialists implement well-considered currency strategies, offering dedicated support to help clients manage their payment needs, whether for goods, services, or direct investments.
In 2025, Monex facilitated $198 billion in FX turnover and managed $16.1 billion in assets. With offices across North America (Canada, the US, and Mexico), Asia (Singapore), and Europe (the UK, Spain, and the Netherlands), we serve over 70,000 clients worldwide.
By combining global reach with deep local market expertise, Monex enhances businesses with a suite of financial solutions and FX market analysis to help optimize efficiency, mitigate currency risk, and protect margins in an increasingly complex financial landscape.
Monex is seeking an experienced and strategic Manager, Marketing Operations & Technology to lead the systems, processes, and data infrastructure that power our global marketing organization. This role is responsible for optimizing marketing technology, CRM, automation, analytics, reporting, and AI-enabled capabilities to drive operational excellence, measurable business impact, and scalable growth across our international business.
Working closely with Sales Operations, Product Marketing, Demand Generation, Digital Marketing, Regional Marketing, and IT, this leader will develop scalable processes, deliver executive-level insights, and enable data-driven decision-making that supports pipeline growth, client engagement, and revenue generation.
Responsibilities
Marketing Technology & Operations
Location: Washington, D.C. (Hybrid, after 60 days In-person)
Status: Full-time; Exempt
Reports to: VP of International Marketing
Typical Work Hours: 8:30 a.m. to 5:00 p.m. Monday to Friday
Monex is a leading global financial solutions provider, offering a complete set of tools to support business growth and strategic financial operations.
We specialize in FX risk management and international payments, helping corporate and institutional clients design tailored FX solutions to navigate currency volatility with confidence. Our team of FX specialists implement well-considered currency strategies, offering dedicated support to help clients manage their payment needs, whether for goods, services, or direct investments.
In 2025, Monex facilitated $198 billion in FX turnover and managed $16.1 billion in assets. With offices across North America (Canada, the US, and Mexico), Asia (Singapore), and Europe (the UK, Spain, and the Netherlands), we serve over 70,000 clients worldwide.
By combining global reach with deep local market expertise, Monex enhances businesses with a suite of financial solutions and FX market analysis to help optimize efficiency, mitigate currency risk, and protect margins in an increasingly complex financial landscape.
Monex is seeking an experienced and strategic Manager, Marketing Operations & Technology to lead the systems, processes, and data infrastructure that power our global marketing organization. This role is responsible for optimizing marketing technology, CRM, automation, analytics, reporting, and AI-enabled capabilities to drive operational excellence, measurable business impact, and scalable growth across our international business.
Working closely with Sales Operations, Product Marketing, Demand Generation, Digital Marketing, Regional Marketing, and IT, this leader will develop scalable processes, deliver executive-level insights, and enable data-driven decision-making that supports pipeline growth, client engagement, and revenue generation.
Responsibilities
Marketing Technology & Operations
- Own and optimize Monex's global marketing technology ecosystem, including CRM, marketing automation, analytics platforms, AI tools, website technologies, and system integrations
- Build scalable campaign execution processes, workflow automation, and lead management programs
- Oversee API, webhook, and iPaaS integrations to ensure seamless communication across marketing and sales systems
- Standardize marketing operations, governance, and technology infrastructure across all global regions while supporting local business requirements
- Evaluate, implement, and optimize new marketing technologies, including AI-powered workflow automation and predictive analytics
- Monitor marketing technology performance, platform utilization, and system reliability
- Develop executive dashboards that measure marketing performance, pipeline contribution, revenue impact, and return on investment
- Build attribution models and KPI frameworks that connect marketing investments to business outcomes
- Translate complex marketing and sales data into actionable commercial insights for executive leadership
- Drive continuous improvement through analytics, automation, forecasting, and predictive modeling
- Maintain CRM data quality, governance, and compliance with GDPR, CCPA, and other applicable data privacy regulations
- Partner with Sales Operations to optimize lead scoring, routing, lifecycle management, and attribution
- Ensure reliable data synchronization across CRM, marketing automation platforms, website, and reporting tools
- Support segmentation strategies and audience management to improve campaign effectiveness
- Lead, mentor, and develop the Marketing Operations & Technology team
- Partner closely with Sales Operations, IT, Digital Marketing, Demand Generation, Product Marketing, and Regional Marketing to improve campaign execution and reporting
- Manage relationships with marketing technology vendors and oversee platform roadmaps, enhancements, and performance
- Champion operational excellence and continuous process improvement across the global marketing organization
- 6 years of experience in Marketing Operations, Marketing Technology, Revenue Operations, CRM Operations, or Marketing Analytics, including team leadership
- Bachelor's degree in Marketing, Business, Information Systems, Data Analytics, or a related field
- Experience within banking, financial services, fintech, SaaS, payments, or another B2B industry preferred
- Hands-on experience with Salesforce CRM and marketing automation platforms such as HubSpot, Salesforce Marketing Cloud Account Engagement (Pardot), Marketo, or similar
- Experience developing dashboards, attribution reporting, CRM governance, segmentation strategies, and workflow automation
- Knowledge of REST APIs, webhooks, and iPaaS platforms for marketing technology integrations
- Working knowledge of GDPR, CCPA, consent management, and data governance best practices
- Experience leveraging AI tools for content generation, workflow automation, predictive analytics, and marketing optimization
- Strong understanding of website technologies, SEO fundamentals, digital marketing platforms, and Google Analytics 4 (GA4)
- Excellent analytical, project management, communication, and stakeholder management skills
- Global marketing operations experience across multiple countries or regions
- SQL proficiency and experience with business intelligence platforms such as Tableau, Looker, or Salesforce reporting
- Experience building executive reporting and revenue attribution models
- Strong understanding of sales and marketing alignment within a revenue operations environment
- Experience implementing and managing enterprise marketing technology platforms
- Occasional domestic and international travel may be required
- The annual salary range is about $140,000 to $170,000 annually based on experience, plus a 10% annual bonus.
- Medical insurance
- Dental insurance
- Vision insurance
- Long Term Disability
- Short Term Disability
- AD&D insurance
- Commuter Benefits
- 401(k) & Roth (U.S.)
- 16 days of PTO
- Pet Insurance
Salary : $140,000 - $170,000