What are the responsibilities and job description for the VP, Applications position at Monet Bank?
About Monet Bank
Monet Bank is pioneering the future of banking and money movement—faster, cheaper, and crypto-native. The passage of the Genius Act has enabled a future we want to explore where interchange fees and inefficient payment rails may be replaced with a modern, programmable alternative powered by stablecoins.
At our core, we believe Monet Bank is the essential bridge between crypto and traditional finance (TradFi).
As a profitable, well-capitalized Texas state, FDIC-insured bank, Monet sees the fundamental inefficiency of the 2-3% card network payments and seeks to build a strong team to understand and pursue the future of money and banking.
See our open positions below if you want to work on the new frontier of banking projects like a stablecoin-based payment that would empower merchants to reclaim margins, Fintechs to operate cross-border at scale, and tech giants to embed crypto into their platforms without friction.
Summary:
Monet Bank (operating under the Beal Bank Texas charter) is seeking a Vice President, Application Support to lead production support for our mission-critical banking applications. This leader will own the monitoring, incident response, issue resolution and performance tuning of applications across the enterprise, ensuring system availability, customer experience and operational resilience.
Essential Job Duties & Responsibilities (included but are not limited to):
- Manage L1-L3 application support functions across core banking, digital, and enterprise apps
- Establish and enforce SLAs, escalation processes and root cause analysis protocols
- Monitor application performance, logs and metrics for proactive issue detection
- Partner with Engineering and Infrastructure to optimize stability and uptime
- Coordinate release management, deployment validation and post-release monitoring
- Manage vendor escalations and coordinate resolution across internal/external teams
- Ensure all support practices align with FFIEC guidelines and internal audit controls
Qualifications (Educations, Computer Skills, Certifications, Etc.):
- 8 years in application support leadership, preferably in financial services
- Experience with core banking systems, digital banking platforms and third-party SaaS apps
- Strong troubleshooting, incident management and system monitoring skills
- Familiarity with tools like Splunk, AppDynamics, PagerDuty and ServiceNow
- Excellent communication and stakeholder coordination capabilities
- Bachelor's degree in IT, Computer Science or equivalent experience
Benefits options include:
- Medical, dental and vision coverage
- 401K with company match
- 11 paid holidays
- Accrue up to 17 vacation/sick days per year in your first year on a pro rata basis
- Applicant may be eligible for annual discretionary bonus
No relocation assistance provided.
If you are looking to be a part of a winning team and meet the above requirements, we look forward to hearing from you.
Monet Bank and their affiliates are Equal Opportunity Employers. Monet Bank and their affiliates do not discriminate against any candidate or employee on the basis of race, national origin, color, genetics, sex, marital status, sexual orientation, gender identity, age, disability, pregnancy, religion or religious affiliation, veteran or service member status, or any other characteristic protected by federal, state or local laws.
All applicants have rights under federal employment laws. To view your rights and government notices on the Family Medical Leave Act (FMLA), the Equal Employment Opportunity (EEO) and the Employee Polygraph Projection Act (EPPA), please see the following Department of Labor links: FMLA EEO EPPA
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