What are the responsibilities and job description for the Monarch Host position at MONARCH RESTAURANT?
What You Will Do
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Manage reservations on OpenTable
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Preforms reservation call-backs and maintain proper phone etiquette
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Enthusiastically engage guests upon arrival and graciously thank them for dining
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Manage waiting guests
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Designate table assignments
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Exhibit an excellent service attitude and be willing to go out of their way to accommodate our guests
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Be flexible and able to adjust to meet the changing needs of the restaurant and guests
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Maintain a level of professionalism and community effectively, Use critical thinking to handle difficult guest situations
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Be considerate and willing to help out fellow teammates
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Tolerate pressure and work calmly and efficiently during busy times
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Identify investors and restaurant VIPs and notify their server
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Communicate changes/events that can influence covers
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Other tasks as assigned
Who We Are Looking For
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Ability to use reservation systems
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Professional, articulate, friendly, and punctual
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Possesses and exhibits the drive to provide exceptional service and willingness to go out of your way to accommodate guests
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Flexible hours are required (able to work days, nights, weekends, holidays)
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Confidence in personal style and appearance
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Must be able to work at a rapid pace while maintaining attention to detail
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Communication and ability to delegate
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Skilled in time management
This role requires the ability to move and lift up to 25 lbs. Standing, sitting, or walking for extended periods of time and ensuring a professional appearance in a clean uniform are also required.
Maple Hospitality Group is an equal opportunity employer committed to hiring a diverse workforce and supporting an inclusive culture. MHG does not discriminate on the basis of disability, gender, veteran status or any other basis protected under federal, state or local laws.