What are the responsibilities and job description for the Kessaku Lounge Server position at MONARCH RESTAURANT?
We are Generous
We always give more than we receive, and we never take advantage of a guest. We ensure that the value that a guest receives will always exceed what they pay.
We are Professional
We do our work exceptionally, with skill and talent born from decades of hospitality experience. Our staff has more food, wine, and cocktail knowledge than any other restaurant.
We Have Fun
We love what we do, we laugh a lot, and we never take ourselves too seriously. Fun is contagious- we know if we’re having fun, our guests will too.
We Fail Fast
As we strive to be the best, we will make mistakes. It is okay to screw up as long as you learn, adjust, and get better. Don’t wait…fail fast and move on.
We Get Shit Done
We do what it takes to get the job done, period. Those that are promoted gain more responsibility and manage more people, they all have one common trait – they get shit done.
What You Will Do
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Exhibit an excellent service attitude and be willing to go out of your way to accommodate guests
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Ability to thrive in high pressure environments
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Maintain extensive knowledge of the menu and be able to properly describe food and beverage items to guests
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Maintain a flawless presence pertaining to Maple Hospitality Group uniform and hygiene standards
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Communicate and report on guests experiences both negative and positive
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Read guests and deliver custom experiences based on your personality
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Be a true team player -- communicate with and support the team at all times
Who We Are Looking For
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Minimum 1 year serving experience in an upscale, high volume restaurant
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A professional, friendly personality with excellent interpersonal communication skills
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Excellent time management skills with a proven ability to multitask
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Extensive food and beverage knowledge, wine and spirits knowledge is a plus
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Possesses and exhibits the drive to provide exceptional service
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Exudes confidence and takes pride in their personal style and appearance
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A genuine passion for the craft of service