Retail Associate

Retail Associate

Monarch Pool Care – Stafford, VA

Do you enjoy helping people, solving problems, and creating an exceptional customer experience?

Monarch Pool Care is a locally owned and trusted pool and spa company celebrating 20 years of serving our community. We are looking for an energetic, customer-focused Retail Associate who enjoys learning, building relationships, and helping customers care for their pools and spas.

As a Retail Associate, you’ll be an important part of our team by providing outstanding customer service, performing water analysis, recommending products, and helping maintain a clean, organized, and inviting showroom. Every customer interaction is an opportunity to build trust and create lifelong relationships.

What You’ll Do

· Welcome every customer with a friendly, professional attitude.

· Perform computerized pool and spa water testing.

· Explain water test results and recommend appropriate chemicals and solutions.

· Assist customers with pool and spa maintenance questions.

· Recommend products that meet customers’ needs without high-pressure sales tactics.

· Process customer purchases accurately using the point-of-sale system.

· Answer incoming phone calls and assist customers with questions.

· Receive, stock, and merchandise inventory.

· Help maintain attractive product displays and promotional areas.

· Keep the showroom clean, organized, and welcoming.

· Assist with inventory counts and restocking.

· Learn about pool chemicals, equipment, Bullfrog Spas, Nordic Hot Tubs, Finnleo Saunas, and other products we offer.

· Promote seasonal specials, sales events, and customer loyalty programs.

· Work closely with the service and administrative teams to ensure an outstanding customer experience.

· Attend staff meetings and ongoing training.

· Perform other duties as assigned.

What We’re Looking For

The ideal candidate is:

· Friendly, outgoing, and genuinely enjoys helping people.

· Dependable and punctual.

· Professional in appearance and communication.

· Comfortable learning technical information and explaining it in simple terms.

· Organized and detail-oriented.

· Positive, enthusiastic, and self-motivated.

· Able to multitask in a fast-paced retail environment.

· A team player who contributes to a positive workplace culture.

Retail, customer service, sales, hospitality, or pool industry experience is preferred but not required. We are happy to train someone with a positive attitude, a willingness to learn, and a passion for serving customers.

At Monarch Pool Care, we believe product knowledge can be taught, but kindness, integrity, dependability, and a genuine desire to help others are what make someone successful.

Qualifications

· Excellent communication and customer service skills.

· Basic computer skills.

· Ability to learn water testing procedures and product knowledge.

· Comfortable handling cash and processing customer payments.

· Ability to work Saturdays during the pool season.

Physical Requirements

This position requires standing and walking for much of the workday. Applicants must be able to bend, reach, kneel, and occasionally climb a step stool while stocking merchandise. The ability to lift and carry items weighing up to 50 pounds is required. Applicants must be able to safely handle pool and spa chemicals while following company safety procedures.

Why Join Monarch Pool Care?

At Monarch Pool Care, we believe our people make the difference. We are committed to creating a workplace built on integrity, teamwork, and exceptional customer service. We invest in training, encourage personal growth, and value employees who take pride in helping customers enjoy their pools and spas.

If you’re looking for more than just a retail job—if you want to be part of a team that builds lasting customer relationships and makes a difference every day—we’d love to meet you.

If you're looking for a place where your work matters, your teammates support you, and you can build a long-term career serving your community, we'd love to hear from you. Join the Monarch Pool Care family and help us continue our tradition of exceptional customer service for the next 20 years.