What are the responsibilities and job description for the Front Desk Agent position at Monarch Place?
Front Desk Agent (Part-Time, Weekend and Holiday Shifts)
Join the welcoming team at the Hilton Garden Inn Worcester, a vibrant 199-room downtown convention hotel, where guest satisfaction is our top priority. We are seeking friendly, professional, and dedicated Front Desk Agents to provide exceptional service to our guests during weekend and holiday shifts. This is an excellent opportunity for individuals looking to contribute to a dynamic hospitality environment while maintaining flexible working hours.
Key Responsibilities:
- Greet and check-in guests efficiently and courteously, ensuring a positive first impression
- Handle guest inquiries, requests, and complaints with professionalism and a focus on guest satisfaction
- Manage reservations, cancellations, and modifications accurately using the hotel management system
- Provide information about hotel amenities, local attractions, and services to enhance guest experience
- Process payments and maintain accurate financial transactions
- Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready and meet quality standards
- Maintain a clean and organized front desk area
- Follow all hotel policies and procedures to ensure safety and security
Skills and Qualifications:
- Previous experience in hospitality, customer service, or front desk operations preferred
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Strong organizational skills and attention to detail
- Flexibility to work shifts from 7am to 3pm and 3pm to 11pm, including weekends and holidays
- Basic computer skills and familiarity with reservation systems are a plus
- Professional appearance and positive attitude
At Hilton Garden Inn Worcester, we foster a welcoming and inclusive culture that values teamwork, growth, and guest satisfaction. Join us and be part of a team dedicated to creating memorable experiences for our guests while advancing your career in hospitality. We offer competitive pay and opportunities for development within our organization.