What are the responsibilities and job description for the Client Service Navigator position at Monarch Health Services?
POSITION DESCRIPTION
Position Title: Client Services Navigator (CSN) / Early Intervention Specialist (EIS)
Status: Non-Exempt
Employee Classification: Full Time
Program: Non-Medical Case Management
Supervisor: Programs Coordinator
Reports to: Programs Coordinator
Revised: March 2024
Monarch Health Services, Inc. is a non-profit agency that provides Medical Services, Testing & Prevention Services, Behavioral Health Services, Nutrition Services, Support Services, Education & Outreach, Volunteer Programs and Advocacy for Palm Beach County, FL.
The position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Description of Position: The primary job function is to assist clients with the navigation, enrollment and orientation of the Non-Medical Case Management programs. Ensure support services have been provided to clients. Provide referrals to other eligible and applicable programs and assist clients through regular engagement with program compliance and retention.
Essential Job Functions:
Linkage to Care
- Coordinate care for clients newly diagnosed with STI/STD or those re-engaging into care.
- Assess for any potential barriers to care and the impact of stigma related to STI/STD diagnosis.
- Screen clients for mental health, case management, and substance abuse services.
- Create individualized care plan for clients.
- Schedule medical appointments with long-term care providers.
- Enter client encounters into EHR systems.
- Submit referral for Ryan White eligibility determination.
- Facilitate linkage to a medical care provider.
- Keep up-to-date information about appointment availability of public and private HIV medical providers.
- Conduct follow-up calls with clients.
- Collaborate/consult with community partners for care coordination.
- Monitor show rates for all appointments including follow-up with the medical care provider to
verify that the initial medical visit occurred.
- Contact pharmacy to check that antiretroviral prescriptions were filled.
- Monitor health outcomes of clients and assist with data collection and reporting.
Other Responsibilities
- Monitor referrals of clients referred to PrEP/PEP and HEP programs.
- Assess and address clients' knowledge, attitudes, and beliefs regarding STDs/STIs prevention and care (PrEP & PEP).
- Engage high-risk individuals in discussions/educations regarding STDs/STIs risk reduction.
- Assess clients' health insurance status and assist clients with insurance enrollments, pharmaceutical assistance, insurance prior authorizations, pharmacy navigation.
- Schedule follow-up visits for monitoring possible side effects of antiretroviral drugs.
- Complete client assessments and review medical records as needed for clients enrolled in all NMCM programs.
- Ensure laboratory tests that are ordered are updated and in the system for all clients.
- Assist with care planning activities (e.g., scheduling appointments, tracking, monitoring
appointment adherence, identifying service gaps, case closure, etc.).
- Determine individual needs and eligibility for various medical and social services, enrolling them
into available community programs.
- Ensure timely completion of all NMCM program-related data entry into EHR.
- Assist with rapid HIV, STD and Hep C screenings as needed.
- Attend all interdisciplinary staff meetings.
- Responsible for following all program policies, procedures, workflows, and completing program deliverables.
- Maintains an average annual active caseload as assigned by the supervisor.
- Attend HIV specific training annually, cultural competency training annually and other applicable trainings.
- Abide by all state, health district and agency policies regarding confidentiality of client information.
- Perform other duties as assigned.
Training Program:
- 500/501 Certificate
- LGBTQ Sensitivity
- SAETC SEAETC-Medical Case Management Module
- SEAETC-Practice Transformation Module
- SEAETC-Cultural Humility Module
- All Agency assigned trainings
Required Knowledge, Skills and Personal Qualifications:
- High school diploma
- Excellent interpersonal, oral, and written communications and presentation skills
- High enthusiasm, creativity and innovative
- Experienced in working with indigent and culturally diverse populations
- Electronic Medical Record system knowledge
- Cooperates as a team player
- Possesses problem solving and decision-making abilities
- Ability to work without close supervision
- Utilizes good time management techniques
- Proficiency in word processing and spreadsheet database
Preferred Qualifications:
- Bi-Lingual preferred.
- Social Work, Minimum two years of experience in the field.
- Associate or Bachelor degree in Social Work, Psychology and related field.
- Experience working with clients living with HIV and other diagnosis.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk, use hands to finger, handle, or operate computers, objects, tools, or controls and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
NOTES:
- Monarch Health Services, Inc. is an equal opportunity employer. The clinic does not discriminate against any employee or applicant for employment because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, or covered veteran status.
- This position is an at-will employment position. No contract for employment is implied at any time.
- Drugs, weapons, domestic violence are not permitted on clinic property or at any clinic events or programs.
This job description may not be all-inclusive, and employees are expected to perform all other duties as assigned and directed by management. Job descriptions will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
I have read and understand the position responsibilities and standards and requirements for my position.
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