Medical Receptionist - Customer Service Specialist

Job Summary
We are seeking a dynamic and dedicated Customer Service Representative to join our Concierge Medical Practice team! In this vital role, you will serve as the first point of contact for patients and providers, delivering exceptional service while managing a variety of administrative and clinical support tasks. Your energetic approach and attention to detail will ensure smooth clinic operations, accurate documentation, and positive patient experiences. If you thrive in a fast-paced environment and are passionate about providing a 5-star experience for our patients, this opportunity is perfect for you!

Duties

• Greet patients warmly at the front desk, ensuring a friendly and professional first impression
• Answer multi-line phone systems promptly with excellent phone etiquette
• Schedule appointments efficiently using medical office management software and coordinate patient intake processes
• Manage patient documentation review, ensuring compliance with HIPAA regulations and confidentiality standards
• Facilitate communication between patients and healthcare providers regarding care plans and follow-up instructions
• Handle appointment rescheduling, cancellations, and reminders efficiently to optimize clinic flow
• Maintain a clean and organized front desk area while managing multi-line phone systems and office equipment

Requirements

• Proven experience in a medical office setting or healthcare environment with emphasis on Customer Service.
• Understanding of HIPAA regulations to ensure patient privacy and data security at all times
• Excellent communication skills with the ability to provide an outstanding patient experience
• Proficiency in computer skills including Microsoft Office suite (Word, Excel) and health information management software
• Strong organizational skills with attention to detail in documentation review and clerical tasks
• Ability to handle high-volume phone calls while maintaining professionalism and courtesy
• Office experience involving front desk duties, medical scheduling, insurance processing or administrative support preferred

Join us in delivering exceptional healthcare support that makes a real difference! We value energetic team players who are eager to grow their careers in a supportive environment. If you're passionate about providing top-tier customer service in the healthcare industry—apply today!

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Expected hours: 32 per week

Work Location: In person

Salary : $16 - $20