Gift Shop Sales Clerk -- GIFT SHOP -- Mon Medical Center Main Campus

Job Summary

Responsible for assisting customers, completing sales transactions, maintaining/cleaning of gift shop, and stocking/pricing of merchandise. Also, completing daily reports at the end of the day.

Responsibilities

Operates Cash Register
Operates cash register during scheduled hours and maintains accurate accounts of receipts and tax,according to policies and procedures. Counts the money from cash register and change fund, and completes the deposit slips. Always ensures accurate reserve cash and coin is replenished. Always "goes extra mile" to help customers and team members, as observed by Supervisor. Counts monies and places in secured area. Maintains vending company paid-out slips, as per policy, using correct documentation and accuracy. Calculates amount due from each customer, receives cash and makes change. Accurately performs payroll deduction forms, operates credit card machine and verifies accuracy. Always ensures that correct change is made, as per established policy. Has no repeated patterns of inaccuracies/errors in cash register functions.

Provides Customer Service
Knows merchandise and always offers expertise to customers to try to help with their selections. Effectively utilizes opportunities to cross sell and up sell merchandise. Professionally handles incoming and outgoing telephone calls. Greets people, in person and by telephone. Answers their questions or refers them to appropriately. Conveys messages to appropriate management and other staff. Conducts retail transactions in a professional manner. Does not use phone for personal calls while customers are present.

Gift Shop Operations
Manages stock to ensure stock is replenished and attractively displayed. Unpacks and accurately prices all merchandise as received. Accurately enters data for new merchandise into the computer, as per established policies. Always ensures gift shop is clean and attractive. Notifies management of low merchandise levels. Provides clear, accurate and legible daily reports, as observed by Supervisor.

Supervision of Volunteers
Regularly communicates with volunteer staff regarding new merchandise, policy changes and/or GiftShop procedures. Discusses and appropriately resolves volunteer issues in Supervisor's absence. Train new volunteers. Independently oversees volunteers in the Gift Shop.

Performs Other Duties as Required
Attends mandatory in-services, staff meetings, and actively participates in self-education. Completes all required competency assessments on time. Maintains required job knowledge (e.g. licensure and credentials, continuing education etc.). Performs other duties as required.

Knowledge, Skills & Abilities

Light Work: Frequent lifting and/or carrying of objects weighing up to10 lbs with a maximum lifting of 25 lbs.

Demonstrated ability to successfully interact with coworkers and outside contacts inorder to maintain cooperative, positive working relationships. Previous customer service experience preferred. Demonstratedability to operate cash register, handle cash properly, settle out daily reports, and complete bank deposit.

Education

• High School Diploma or GED

Credentials

Work Schedule: Varies

Status: 36 hrs per pay

Location: Mon Medical Center Main Campus

Location of Job: WV:Morgantown:Mon Medical Center

Talent Acquisition Specialist: Mystee D. Carter mystee.carter@vandaliahealth.org