Credentialing Supervisor -- MEDICAL STAFF -- Mon Medical Center Main Campus

Under limited supervision, the Credentialing Supervisor oversees system-wide credentialing and privileging operations across all Vandalia Health North hospitals (7–9 facilities). This role supervises a team of Credentialing Specialists, ensuring that credentialing, recredentialing, and privileging functions are timely , accurate , and compliant with all regulatory and accreditation standards. The Supervisor partners with the Senior Director of Medical Affairs, hospital leadership, and medical staff committees to maintain operational excellence, data integrity, and continuous improvement within the Medical Staff Office.

The Credentialing Supervisor serves as the primary interface with hospital and system business owners for credentialing, privileging, and compliance-related initiatives. This position also functions as the MD-Staff super-user for Vandalia Health North, supporting system configuration, troubleshooting, training, and reporting. The Supervisor leads all internal and external audits, ensuring full compliance with DNV, TJC, NCQA, and CMS standards, including coordination of document preparation, submission, and follow-up.

• Supervises 3–5 Credentialing Specialists across Vandalia Health North hospitals; ensures timely and accurate processing of applications.

• Oversees the initial appointment and reappointment processes, including verification, file preparation, and board readiness.

• Reviews and approves credentialing files prior to submission to the Credentials Committee and Board.

• Leads all internal and external credentialing audits, ensuring compliance with DNV, TJC, NCQA, and CMS standards.

• Serves as the primary point of contact for system and hospital business owners regarding credentialing and privileging processes.

• Functions as MD-Staff super- user: manages configurations, ensures data integrity, performs troubleshooting, and trains staff.

• Develops and maintains departmental policies, workflows, and process improvement initiatives.

• Collaborates with Medical Staff leadership, department chairs, and hospital CAOs to ensure credentialing alignment and consistency.

• Generates and analyzes reports to monitor performance metrics and turnaround times.

• Provides coaching, feedback, and performance evaluations for credentialing staff.

• Represents the Medical Staff Office in system-level initiatives and cross-functional projects.
  

• Minimum of five (5) years of experience in credentialing or medical staff services, including at least two (2) years in a supervisory or lead role.

• Expertise in MD-Staff credentialing software, data management, and reporting.

• Strong leadership, organizational, and analytical skills.

• Demonstrated ability to lead teams and manage complex, multi-facility operations.

Light Work: Frequent lifting and/or carrying of objects weighing up to 10 lbs. with a maximum lifting of 25 lbs.

- Day shift