What are the responsibilities and job description for the Clinic Manager - Primary Care Weston -- PRIMARY CARE MON HEALTH WESTON -- Mon Health Primary Care position at Mon Health?
Job Summary
The Clinic Manager is a dynamic leader responsible for the strategic direction, operational oversight, and clinical coordination of one or more outpatient practices. This role partners with clinical leadership in a dyad model to ensure high-quality, patient-centered care, optimal staff performance, and efficient business operations. The Clinic Manager fosters a culture of excellence, equity, and collaboration, aligning with the health system’s mission and values.
Responsibilities
Leadership & Operations
- Lead daily operations across administrative and clinical teams, including front desk, medical records, nursing, and ancillary services.
- Supervise and develop clinical and non-clinical staff, including recruitment, onboarding, performance management, and training.
- Implement and maintain practice standards, workflows, and protocols to ensure consistent, safe, and efficient care delivery.
- Coordinate provider schedules and staffing levels to meet patient needs and financial goals.
- Prepare the clinic for provider transitions and support practice growth through strategic planning and marketing efforts.
Clinical Oversight
- Collaborate with providers and care teams to optimize patient care delivery and resource utilization.
- Ensure compliance with federal, state, and organizational regulations and accreditation standards.
- Support clinical triage, patient education, and quality improvement initiatives.
Financial & Strategic Management
- Monitor and manage clinic budgets, financial performance, and revenue cycle activities.
- Analyze operational metrics and develop action plans to improve outcomes.
- Partner with senior leadership on strategic initiatives, including productivity, compensation, and scheduling.
- Conduct audits and ensure compliance with billing, documentation, and financial policies.
Patient Experience & Engagement
- Act as a patient advocate and lead service recovery efforts.
- Monitor patient satisfaction data (e.g., CGCAHPS) and implement improvement strategies.
- Communicate regularly with staff and providers about goals, feedback, and performance metrics.
- Foster a wellness culture and inclusive environment for patients and staff.
Knowledge, Skills & Abilities:
- Leadership and team management
- Strategic planning and financial acumen
- Project and performance management
- Communication and active listening
- Critical thinking and problem-solving
- Time management and coordination
- Proficiency in Microsoft Office Suite
- Knowledge of EMR systems and healthcare operations
- Other duties as assigned
Knowledge, Skills & Abilities
Medium Work: Frequent lifting and/or carrying of objects weighing up to 25 lbs with a maximum lifting of 50 lbs.
- Supervisor or leadership roles preferred.
- Experience in ambulatory care, physician practice management, or multi-site operations preferred.
- Specialty certifications may be required based on clinic specialty.
Education
- High School Diploma or GED (Required)
- Bachelor's degree preferred
- Associate degree with additional supervisory experience may be considered
Credentials
- Licensed Practical Nurse
- Medical Assist, Cert
Work Schedule: Days
Status: Full Time Regular 1.0
Location: Mon Health Primary Care - Weston
Location of Job: WV:Weston:Stonewall Jackson Memorial Hospital
Talent Acquisition Specialist: Christina L. Anderson christina.anderson@vandaliahealth.org
Benefits:
Health Insurance, Maternity & Paternity Leave, 401K Plan