What are the responsibilities and job description for the Director of Property Management position at Mon Ami Real Estate?
About Mon Ami:
Mon Ami Real Estate is a fast-growing, dynamic real estate investment company based in Chicago, managing a diverse portfolio of approximately 100 commercial properties and over 150 residential units across 21 states. Since 2010, Mon Ami has developed a unique strategy focused on acquiring properties at below-market prices, driving value post-acquisition, and generating strong returns for principals, investors, and JV partners. As a vertically integrated company, Mon Ami maximizes value for stakeholders by leveraging its in-house team of real estate professionals to source, manage, redevelop, lease, and exit assets efficiently.
About Your Role:
We’re seeking an entrepreneurial Director of Property Management to lead our growing property management team across Mon Ami’s national portfolio. The Director of Property Management will be based in Chicago and play a pivotal role building and professionalizing our property management organization — ensuring our assets operate efficiently, tenants are retained, and portfolio value is maximized.
Reporting to the SVP of Operations and working closely with the SVP of Asset Management & Development, this leader will take a systematic and analytical approach to evolving our property operations platform—driving performance through disciplined management, process improvement, and data-informed decision-making.
What You’ll Do:
- Build and scale Mon Ami’s end-to-end Property Management operating platform, including processes, workflows, SOPs, and systems.
- Lead the full Property Management function and team, including U.S.-based PMs and offshore partners.
- Integrate Property Management with Accounting and offshore services to ensure accurate, timely billing, collections, reporting, and reconciliations.
- Drive portfolio performance across occupancy, collections, expenses, renewals, maintenance, and variance to budget.
- Oversee maintenance, vendor management, and CapEx execution; renegotiate and optimize vendor contracts.
- Partner with Asset Management and Acquisitions on budgeting, forecasting, CapEx planning, and operational underwriting.
- Implement and enforce disciplined use of Yardi (and future systems), dashboards, and KPIs to drive accountability and visibility.
- Build proactive risk management across insurance, legal, safety, and regulatory compliance.
- Mentor, develop, and retain high-performing talent while fostering a culture of ownership, accountability, and continuous improvement.
What You Bring:
- 7 years of experience in real estate operations, property management, or asset operations across multi-market portfolios.
- Demonstrated success building or upgrading operational platforms, not just managing within them.
- Strong understanding of budgets, CAM, rent rolls, delinquencies, vendor management, and NOI drivers.
- Experience integrating operations with accounting and financial reporting.
- Comfort working with and managing offshore teams or shared services environments.
- High level of systems thinking, process discipline, and operational rigor.
- Strong leadership presence and ability to align cross-functional teams.
- Experience with Yardi, MRI, or comparable property management / accounting systems.
- Entrepreneurial, hands-on, and motivated by building scalable infrastructure.
- Excellent communication, vendor negotiation, and problem-solving skills.
Total Comp - up to $200k benefits