General Manager

Company Description

MoMoney, the Museum of Money, is an immersive and interactive exhibition that explores the fascinating world of money and personal finance. Through hands-on activities, MoMoney engages visitors in a dynamic journey into the history and significance of money. Our goal is to inspire curiosity about money and personal finance while creating a fun, memorable experience for all ages.

Role Description

This is a full-time on-site role for a General Manager, located in Dallas, TX. The General Manager will lead day-to-day operations of MoMoney’s Dallas museum to deliver outstanding guest experiences, a safe and compliant environment, and disciplined financial performance. The GM builds a high-performing front-of-house team, owns core site P&L levers, and partners with the CEO, internal team, and external agencies to grow the museum.

Key Responsibilities

Operations & Guest Experience

• Own daily open/close, queue and capacity management, ticket scanning accuracy, service recovery, and cleanliness standards.
• Manage ticketing/POS systems and basic CRM workflows; ensure accurate reporting.
• Oversee retail operations (merchandising standards, inventory counts, shrink control, retail $/cap).
• Lead group sales operations, school trip logistics (waiver/terms compliance), and coordination of after-hours private events.
• Oversee facilities operations and maintenance.
• Coordinate facilities/vendors; act as point of contact for service tickets.
• Support the marketing calendar (promotions, events) with accurate hours, inventory, and staffing.

Financial & Administrative

• Own site P&L within controllable lines and deliver on monthly budget.
• Build and maintain staffing plans and posted schedules.
• Develop, manage and implement policies and procedures.
• Maintain accurate records including but not limited to timekeeping, incident logs/OSHA, training sign-offs, CCTV access logs.

Safety, Compliance & Security

• Serve as Safety Officer: maintain the Emergency Action Plan; coordinate drills; manage incident reporting and insurer notifications.
• Maintain OSHA log entries as applicable; escalate reportable events.
• Oversee CCTV access protocol; conduct incident reviews; protect guest/staff privacy.
• Coordinate post-offer background screening for new hires.
• Enforce MoMoney policies and ensure respectful ADA/service-animal etiquette.

People Leadership & Training

• Recruit, hire, and onboard staff; set expectations; model professional appearance and communication.
• Deliver and/or coordinate staff training.
• Coach and develop Assistant Managers.
• Maintain a positive culture consistent with MoMoney’s values.

Qualifications

• Experience: 3 to 5 years supervisory experience in museums, attractions, entertainment, hospitality, or retail; 1 to 2 years as GM/AGM preferred.
• Education: Hospitality, business administration, arts management, or related training/education preferred; equivalent experience considered. Advanced degree is a plus.
• Systems: Familiarity with ticketing/POS systems, basic CRM/email tools, and MS/Google productivity suites.
• Skills: Team leadership, guest service, clear written/verbal communication, scheduling/labor planning, budget management, facility management, vendor management, incident response, event planning and project management.

Physical & Schedule Requirements

• Frequently stand/walk for extended periods; operate radios; perform facility walkthroughs.
• Work evenings, weekends, and holidays as scheduled; flexible to meet operational needs.

Compensation & Benefits

• Base: $72,000 - $85,000 annually, depending on experience.
• Bonus: Clear and generous bonus structure, tied to KPIs. (Details provided upon offer.)
• Benefits: Medical, dental, and vision coverage; 401(k) with match; paid time off including parental leave, sick leave, and bereavement leave; gift shop discount. (Details provided upon offer.)

Other Employment Terms

• Employment with MoMoney is at-will.
• Offer of employment is contingent upon successful background screening and completion of Form I-9.
• MoMoney is an Equal Opportunity Employer. We provide reasonable accommodations to qualified individuals with disabilities.