What are the responsibilities and job description for the Project Manager- Network Access Service Delivery position at Momentum?
This position will play a key role in the growth and expansion of business services and product offerings at Momentum Telecom. This position will manage the implementation and on-boarding projects of Momentum hosted VoIP, High Capacity Data and Video to small, mid-size and large businesses, and government, education and medical institutional customers.
This role will primarily be responsible for managing the entire project of on-boarding new customers including overseeing and maintaining targeted project installation timelines and objectives to ensure a successful transition to our products and services.
This position can be fully remote.
Essential Duties And Responsibilities
Successful candidates will possess and be required to show the following KSAs in this role:
Employee must be available to work overtime as required, be able to travel for conferences, seminars, and other off-site functions and must adhere to Company policies and procedures. Regular attendance is essential (i.e. is consistently at work and on time).
This role will primarily be responsible for managing the entire project of on-boarding new customers including overseeing and maintaining targeted project installation timelines and objectives to ensure a successful transition to our products and services.
This position can be fully remote.
Essential Duties And Responsibilities
- Set the strategic direction of all projects.
- Detect, identify and resolve sales, contractual or product inaccuracies.
- Set target milestones and deadlines for projects.
- Implement and manage multiple voice projects, simultaneously, using appropriate systems, metrics, tools and techniques.
- Communicate voice feature customization and provide solutions to project related issues.
- Coordinate and communicate with Momentum Field Engineers and Implementation Engineers regarding all aspects of project and voice installations.
- Manage and maintain constant verbal and written (email) communication to customers and Partners and sub-agents.
- Engage other Momentum Departments in order to ensure successful project completion, i.e. Fulfillment, Billing, Software Engineering, Training, Carrier Relations, Technical Support, etc.
- A four-year undergraduate degree in Business, Sales, or Marketing is preferred.
- Telecommunications experience is preferred.
Successful candidates will possess and be required to show the following KSAs in this role:
- Critical thinking
- Good, client-oriented communication skills
- Excellent written and verbal communication skills
- Ability to offer and receive constructive feedback
- Including acting on feedback and making changes as requested
- Adaptability and flexibility
- Excellent ability to multitask o Able to work both independently and within a team
- Excellent organizational skills
- Proactive
- Analytical skills
- Conflict resolution skills
- Accuracy and attention to detail
- Time management capabilities
- Capacity to meet milestones and deadlines
- Capacity to manage stressful situations
- Proficient in MS Excel, MS Word, and MS PowerPoint
- Must have a strong work ethic
- Must be available for afterhours and on-call support.
Employee must be available to work overtime as required, be able to travel for conferences, seminars, and other off-site functions and must adhere to Company policies and procedures. Regular attendance is essential (i.e. is consistently at work and on time).