What are the responsibilities and job description for the Director, Client Operations position at Momentum Worldwide?
What Are We Looking For
Momentum Worldwide is seeking a highly organized, detail-oriented Director of Client Operations to support a major sports and experiential client across a portfolio of partnerships and live/experiential programs. This role sits at the center of the business—owning scope development, budgeting, forecasting, and operational rigor across complex, fast-moving workstreams.
We’re looking for a process-driven leader who thrives in dynamic environments and knows how to bring structure to complexity. You’ll partner closely with internal teams and client stakeholders to drive clarity, accountability, and efficiency—ensuring the work not only runs smoothly, but delivers at the highest level.
This individual will play a critical role in driving profitability, optimizing resources, and enabling teams to do their best work—balancing precision with pace in a way that keeps both the business and the work moving forward.
HERE'S WHAT YOU'LL DO (RESPONSIBILITIES)
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The salary range for this position is $115,000 to $140,000. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; location and region; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.
About Us – Momentum Worldwide
Momentum is an agency of doers. We make the industry’s most disruptive, entertaining, shareable, unforgettable experiences for our clients and their fans. We do it by bringing people closer to what they love, in original and unexpected ways. Whether it’s a physical activation, a virtual experience, or a piece of unique branded content, it’s all part of what we call the Total Brand Experience — ideas that solve business challenges, through best-in-class Consulting, Strategy, Analytics, Experience Design, and Production.
We want you to help brands do amazing, unprecedented, wild things, creating experiences that people never forget.
What Can You Expect From Momentum
At Momentum, we expect our employees to embody our values!
Our Core Values of Be One, Do Great Work, Have Fun, Give Back and Grow empower an environment where we challenge ourselves professionally and encourage each other personally.
At Momentum, we make our differences matter!
Who we are matters. We choose to hire diverse voices from all walks of life. We choose to make our culture one where everyone can be their authentic self and speak in their voice. We choose to give each other permission to get things wrong, so we can learn to make them right. We choose to celebrate the bravery of our peers and we choose to be collectively responsible.
At Momentum, we make our actions matter!
Making it matter means always choosing the sustainable option. It means designing waste out from the start. It means working with the right materials. Sourcing locally, innovating off-the-shelf solutions and reusing and repurposing. It means powering smarter. Traveling less. And only working with vendors who do the same. Make it matter means becoming the first experiential agency in the world to receive 2 ISO certifications.
At Momentum Worldwide, we value diversity and the uniqueness of all people. We thrive in an inclusive environment, and we recruit, hire and promote without regard to race, gender, age, color, gender identity, gender expression, sexual orientation, ethnic or national origin, citizenship, religion, sexual preference, military or veteran status, marital status, family status, physical or mental disability – or any other legally protected categories as set forth in the applicable state, federal or local laws. This policy applies to all aspects of employment including training, compensation, benefits and all other privileges of employment.
We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.
Momentum Worldwide is seeking a highly organized, detail-oriented Director of Client Operations to support a major sports and experiential client across a portfolio of partnerships and live/experiential programs. This role sits at the center of the business—owning scope development, budgeting, forecasting, and operational rigor across complex, fast-moving workstreams.
We’re looking for a process-driven leader who thrives in dynamic environments and knows how to bring structure to complexity. You’ll partner closely with internal teams and client stakeholders to drive clarity, accountability, and efficiency—ensuring the work not only runs smoothly, but delivers at the highest level.
This individual will play a critical role in driving profitability, optimizing resources, and enabling teams to do their best work—balancing precision with pace in a way that keeps both the business and the work moving forward.
HERE'S WHAT YOU'LL DO (RESPONSIBILITIES)
- Supports the financial and operational health of the account, including budget planning, forecasting, burn tracking, and monthly billing, in partnership with senior leadership and client finance teams.
- Manages development, updates, and change orders for Scope of Work, ensuring alignment with client procurement and internal stakeholders.
- Oversees team utilization and burn, proactively identifying staffing, efficiency, and delivery opportunities.
- Partners with Account Leads, Project Management, and Resource Management to implement key operational workstreams, including reporting, heat mapping, onboarding processes, and workflow improvements.
- Implements tools and processes to streamline operations, improve visibility, and enhance efficiency across the account.
- Ensures accurate time tracking, fee application, resource assignment, and project projections, supporting smooth execution across Momentum systems.
- Champions agency culture by fostering collaboration, accountability, and clear communication; leads and contributes to key team meetings.
- Participates in experiential activations to see programs come to life and support the team on the ground.
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- Bachelor’s degree preferred, ideally in Business or a related field
- 8 years of experience in marketing or operations, with agency experience strongly preferred (client operations or account management focus)
- Highly organized and detail-oriented, able to manage complex operational workflows
- Proven ability to lead multi-disciplinary teams to deliver high-quality work on time and within budget
- Exceptional relationship management, client management, and influencing skills
- Solution-oriented problem solver with a track record of improving operational efficiency and driving process improvements
- Excellent verbal and written communication, including presenting to senior leadership and clients
- Demonstrated leadership, mentorship, and people development skills
- Comfortable working in fast-paced, high-visibility environments supporting experiential and partnership activations
- Able to exercise both influence and directive leadership as the situation requires, fostering collaboration across functions
The salary range for this position is $115,000 to $140,000. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; location and region; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.
About Us – Momentum Worldwide
Momentum is an agency of doers. We make the industry’s most disruptive, entertaining, shareable, unforgettable experiences for our clients and their fans. We do it by bringing people closer to what they love, in original and unexpected ways. Whether it’s a physical activation, a virtual experience, or a piece of unique branded content, it’s all part of what we call the Total Brand Experience — ideas that solve business challenges, through best-in-class Consulting, Strategy, Analytics, Experience Design, and Production.
We want you to help brands do amazing, unprecedented, wild things, creating experiences that people never forget.
What Can You Expect From Momentum
At Momentum, we expect our employees to embody our values!
Our Core Values of Be One, Do Great Work, Have Fun, Give Back and Grow empower an environment where we challenge ourselves professionally and encourage each other personally.
At Momentum, we make our differences matter!
Who we are matters. We choose to hire diverse voices from all walks of life. We choose to make our culture one where everyone can be their authentic self and speak in their voice. We choose to give each other permission to get things wrong, so we can learn to make them right. We choose to celebrate the bravery of our peers and we choose to be collectively responsible.
At Momentum, we make our actions matter!
Making it matter means always choosing the sustainable option. It means designing waste out from the start. It means working with the right materials. Sourcing locally, innovating off-the-shelf solutions and reusing and repurposing. It means powering smarter. Traveling less. And only working with vendors who do the same. Make it matter means becoming the first experiential agency in the world to receive 2 ISO certifications.
At Momentum Worldwide, we value diversity and the uniqueness of all people. We thrive in an inclusive environment, and we recruit, hire and promote without regard to race, gender, age, color, gender identity, gender expression, sexual orientation, ethnic or national origin, citizenship, religion, sexual preference, military or veteran status, marital status, family status, physical or mental disability – or any other legally protected categories as set forth in the applicable state, federal or local laws. This policy applies to all aspects of employment including training, compensation, benefits and all other privileges of employment.
We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.
Salary : $115,000 - $140,000