Reporting & BI Analyst

Momentum is a leading global provider of managed cloud communications services to medium and large enterprise customers. Our offerings include cloud voice, unified communications, and collaboration, and managed data connectivity including SD-WAN. Momentum is at the forefront of innovation in the voice and unified collaborations space. We are committed to developing cutting-edge solutions that enhance communication and productivity for businesses worldwide.

This position will be based out of our Knoxville, TN office.

SUMMARY: 

The Reporting & BI Analyst is responsible for the creation of reports and communications for Support and Operations.

GENERAL DUTIES AND RESPONSIBILITIES:

• Create/maintain reports based on criteria supplied by Operations and Support Management.
• Create communications requested by Operations and Support Management.
• Serve as part of the Event team for communications on an on-call basis and help with RFO creation and communication.
• Interact with all levels within organization, internal workgroups, and team members.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Utilize communication software/ (Status Cast).
• Utilize reporting software/tools.
• Creation of daily operating reports for management review call
• Creation of Account ticket reports for key accounts to ensure all issues are being addressed in a timely manner.
• Weekly, Monthly and Quarterly reports for support and implementation
• High level of comfort creating reports using Excel
• Creating and formalizing new reports as needed
• Places emphasis on details in reports and reporting accurate information on a timely basis.

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Serve as after-hours point of escalation for customer communication.

EDUCATION and EXPERIENCE

• Associate degree preferred, H.S. Diploma required
• Microsoft Certified: Power BI Data Analyst Associate or related experience
• Expert, demonstrated Excel skills and knowledge using charts, pivot tables, formulas and presentation views
• Must have the ability to use a computer, associated software products (i.e. Microsoft Word, Excel, PowerPoint, Outlook), and the Internet.
• Must be able to provide communications (written and verbal) that are clear, professional and grammatically correct.
• Previous experience assisting Executives, C-Suite, C-Level, (directors, VP’s), etc. Administrative Writing Skills, Reporting Skills, Supply Management,
• Scheduling, Microsoft Office Skills, Organization, Time Management, Verbal Communication

Successful Candidates will possess the following competencies:

• Strong decision-making skills, situational awareness and ability to perform under pressure.
• Excellent written and verbal communication skills.