Operations Manager

Team Leads - Guaranteed hours available
Momentum Rochester, LLC - Sky Zone Rochester
Location: 1201 12th St SW. Rochester, MN (On-Site)
Compensation: $20–$22/hour
Employment Type: 1 Full-Time - Full-Time employees will be eligible for medical, dental, vision, and 401(k)
Target Start Date: October 19th, 2026

Position Overview

The Operations Manager role is a critical early-leadership position designed to develop the next generation of Operations Managers. This role provides high-potential employees with comprehensive leadership experience, rotational exposure to core operational areas, and direct responsibility for driving team performance, guest satisfaction, and park excellence.

Ops Manager rotate, and become experts in, three key operational focuses – Sales & Service, Parties & Events, Food & Beverage / Facilities – ensuring they become well-rounded leaders capable of managing all aspects of park operations. They serve as culture carriers, role models, and decision makers, stepping in as Manager on Duty (MOD) when senior leadership is not present.

Responsibilities

This section describes the essential functions of this role but is not intended to be all-inclusive. Other duties may be assigned, as necessary. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of this job.

Leadership & Operations

• Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.
• Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments.
• Step into any operational area as needed (Programs, Café, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow.
• Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.

Guest Experience & Sales

• Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
• Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement.

Safety & Compliance

• Enforce all safety policies and complete incident reports when necessary.
• Ensure all opening, closing, and shift procedures are executed with consistency and accuracy.
• Maintain cleanliness and operational readiness of the park throughout the shift.

Rotational Leadership Development

Sales & Service Manager

• Drive front desk performance and membership sales while delivering service excellence.
• Lead guest interactions with a focus on Sky Zone’s “WOW” service standards.
• Coach team members to maximize conversions and deliver consistent guest satisfaction.

Parties and Events Manager

• Oversee execution of birthday parties, group events, and corporate outings delivering on positive memorable experiences.
• Manage scheduling, staffing, and upsell opportunities for all party and event programs.
• Ensure operational consistency and guest delight from booking to event completion.

F&B & Facilities Manager

• Manage inventory and ordering of all cafe items.
• Ensure health and safety standards are maintained in accordance with all inspection requirements/guidelines.
• Oversee maintenance of equipment, attractions, and cleanliness across the park ensuring all is safe, clean, and in good working condition.
• Lead facilities projects to elevate the guest experience and maintain a “best-in class” look and feel.

Part-Time Flex Manager

• Available primarily on weekends to help drive service and engagement.
• Rotates as needed to cover breaks and time off for other Leads.

Qualifications

• Must be 18 years of age or older.
• Minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment, with prior supervisory or leadership experience.
• Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred.
• Basic proficiency with technology, including point-of-sale (POS) systems and tools like Microsoft Office Suite and Teams; comfortable learning new platforms as needed.
• Availability to work evenings, weekends, and holidays when the park (and the magic) is most alive.
• Reliable, self-motivated, organized, and eager to grow into higher levels of responsibility.

CORE SKILLS:

• Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others.
• Curiosity about how daily operations connect to the bigger picture, including shift flow, guest experience, safety, and team performance.
• A hands-on, team-first mindset –quick to jump in where needed and support others without being asked.
• A strong sense of personal ownership, you show up prepared, follow through on responsibilities, and lead by example.
• Sound judgment and the ability to stay respectful, calm, and coachable in high-pressure moments.

PHYSICAL REQUIREMENTS:

• This position requires the ability to move around and position self appropriately around all areas of the park for extended periods of time.
• This position requires the ability to interact actively with guests and staff for extended periods of time in a high-energy, often loud, environment.
• This position requires the ability to lift and carry a minimum of 20 pounds as needed (inventory, supplies, etc.).

To Apply

Upon applying, you will be invited to attend one of our hiring events, where you can learn more about the role, fill out an application, and interview with our leadership team.

Momentum is an equal opportunity employer. We are committed to creating an inclusive environment for all team members and guests.

This job description is intended to indicate the kinds of tasks required of the position given this title and shall not be construed as declaring all the specific duties and responsibilities. It is not intended to limit or in any way modify the right of management to assign and direct the work of employees under their supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind.

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Work Location: In person

Salary : $20 - $22