What are the responsibilities and job description for the Customer Service/Inside Sales position at Momentum Manufacturing Group LLC?
Momentum Manufacturing Group – Engineered Extrusions (MMG Extrusions), located in Franklin, NH, is a full-service, ISO 9001:2015 certified aluminum extrusion manufacturer. Offering 200,000 sq. ft. of production space, it provides world-class extrusion manufacturing, machining, fabrication and finishing services to support manufacturers across a range of industries. As a subsidiary of Momentum Manufacturing Group, the ninth-largest metal fabricator in the U.S., MMG Extrusions offers expanded capabilities through its regional footprint of facilities across Massachusetts, New Hampshire, Vermont, and Maine. For more information, visit https://mmgmfg.com
Inside Side Rep – Franklin, NH
Momentum Manufacturing Group – Engineered Extrusions (MMG Extrusions). located in NH's beautiful lakes region, is seeking a Inside Sales Rep to support customers throughout the aluminum extrusion process—from quote to delivery.
Key Responsibilities:
• Serve as the main point of contact for customer inquiries, orders, and updates
• Enter and maintain orders in EPICS and review drawings/specs
• Coordinate with engineering, scheduling, production, and quality teams
• Track job progress, communicate lead times, and manage changes or expedites
• Assist with customer issues, complaints, RMAs, and corrective actions
Qualifications:
• Strong communication and customer service skills
• Experience with EPICS or similar MRP systems
• Ability to read technical drawings and understand extrusion processes
• Detail‑oriented with strong problem‑solving skills
• Proficient in Excel, Outlook, and Teams