Director of Operations | Data & Performance Analytics

Director of Operations – Data & Performance Analytics

Position Overview

The Director of Operations – Data & Performance Analytics is responsible for building, optimizing, and monitoring the operational systems that drive a high-performing outpatient medical practice. This role uses data modeling, forecasting, KPI development, and workflow auditing to identify upcoming risks, bottlenecks, financial trends, and opportunities for increased efficiency.

This is not a people-management position. Instead, it focuses on process intelligence, operational accuracy, and performance insights that empower leadership and clinical teams to make informed decisions.

Key Responsibilities

Operational Data Analytics & Forecasting

• Develop dashboards, scorecards, and analytical tools to track volume trends, patient throughput, scheduling optimization, referral patterns, and visit outcomes.
• Build predictive models to forecast staffing needs, supply usage, patient surges, and potential operational bottlenecks.
• Analyze historical and real-time data to identify leading indicators of risk, inefficiency, or patient experience issues.
• Produce recurring and ad hoc reports with actionable insights for leadership teams.

Process Optimization

• Map end-to-end patient workflows and identify gaps, redundancies, or delays.
• Recommend and implement streamlined processes supported by measurable outcomes.
• Evaluate scheduling algorithms, check-in/check-out procedures, documentation flow, EMR templates, and billing touchpoints for optimal throughput.
• Audit existing SOPs and revise or create new process standards where needed.

Performance Monitoring & Quality Metrics

• Track key metrics such as patient access times, no-show rates, charge lag, documentation accuracy, cycle times, room turnover times, and financial performance indicators.
• Establish benchmarks and continuously monitor performance against targets.
• Identify emerging trends and communicate implications to leadership before they become operational issues.
• Partner with clinical teams to ensure regulatory and compliance processes are data-backed and consistently followed.

Technology & Systems Improvements

• Collaborate with EMR/IT teams to enhance reporting capabilities and automate manual workflows.
• Implement analytic tools, data visualization platforms, or workflow software to increase operational clarity.
• Evaluate new technologies that improve efficiency, patient experience, or data integrity.

Cross-Functional Collaboration

• Serve as the primary operational analyst for executive leadership.
• Work closely with revenue cycle, scheduling, clinical teams, and administration to validate operational performance data.
• Transform complex datasets into clear, actionable recommendations to inform strategic planning.

Schedule

• Full-time, Monday–Friday
• Standard business hours
• No call, no weekend responsibilities

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Analytics, Operations Management, or related field (Master’s preferred).
• 3–7 years of experience in healthcare analytics, operations, workflow optimization, or data-driven process improvement.
• Proficiency with EMRs, data visualization tools (Power BI, Tableau, Looker), and advanced Excel.
• Strong ability to interpret data trends, build forecasting models, and convert insights into operational solutions.
• Experience in outpatient specialty medicine preferred but not required.
• Strong understanding of healthcare KPIs, revenue cycle implications, and operational throughput metrics.

Ideal Candidate Attributes

• Highly analytical with a process-driven mindset.
• Proactive at identifying issues before they impact patient care or revenue.
• Able to translate data into strategies without needing to directly manage staff.
• Comfortable working independently and cross-functionally.
• Detail-oriented with strong organizational and communication skills.

Pay: From $100,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $100,000