Community Liaison

Are you searching to be a part of a team who strives to provide the best patient care all while having fun? Team culture is a true pillar we focus on here at Momentum Behavior Analysis. Working people spend the majority of their time at work and we understand it must be mutually beneficial and fun!

Job Description:

Momentum Behavior Analysis, the leading provider of Applied Behavior Analysis services in the Upper Cumberland, is seeking a community liaison administrative assistant. As part of the administrative team, the community liaison greets patients, manages patient flow, fields and makes calls for Momentum, processes referrals, and disseminates information for the team. In addition, the community liaison serves as a liaison between Momentum Behavior Analysis, patients, and the community.

**Please submit a cover letter in addition to your resume.

Job Duties:

• Have fun.
• Answer phone Monday-Friday between the hours of 8:00am-4:00pm, when scheduled to work.
• Review and respond to referrals or other inquiries regarding services.
• Follow-up with referrals to obtain necessary information and documentation to submit service requests to insurance.
• Create and Maintain patient files in appropriate systems.
• Conduct verification of patient Insurance benefits on a routine basis.
• Monitor patient records to ensure demographics, contacts, insurance information, etc are up to date. Contact necessary parties to update records prior to expiration of information.
• Manage patient records ensuring reports are disbursed to other providers (i.e. pediatrician, psychiatrist, etc) per per protocol/clinician’s request.
• Ensure documents are scanned/uploaded to appropriate cloud based storage programs.
• Coordinate referrals to other service providers per request of clinical staff.
• Complete and submit initial and concurrent requests for services to insurance companies and follow-up as necessary to obtain prior authorizations for services.
• Input initial and concurrent service authorizations into system so that service delivery can occur.
• Manage the patient schedule to accommodate for new patients, increases/decreases in services, and rescheduling cancellations with the assistance of other staff as necessary.
• Assist with marketing strategies as needed. Primarily, maintain Facebook and website content as well as coordinate community outreach projects.
• Assist with billing/accounts receivable which may include discussing/obtaining patient financial responsibility at time of service, submission of 3 party payer (insurance, school systems, etc) claims, posting of EOB’s and payments, rectifying or correcting unpaid claims.
• Attend and/or conduct staff trainings as scheduled.
• Assist in developing policies and procedures, training documents, etc for the practice as requested.
• Complete other duties as assigned by supervisor, especially in the absence of other administrative assistants.
• Uphold all company policies and procedures including HIPAA.

Knowledge and skills:

• Strong verbal and written communication skills
• Proficiency with Microsoft Office software, particularly Excel and Word
• Proficiency with cloud based software including medical billing and scheduling software
• Strong organizational skills
• Detail oriented and solid follow-up skills
• Strong problem solving skills
• Proven ability to manage multiple priorities and meet deadlines
• Demonstrated integrity and ability to maintain confidentiality
• Proven ability to work effectively in a team-oriented environment
• Ability to manage time effectively and work independently with minimal supervision
• Ability to interface with all levels of the organization

Required Qualifications:

• Must be 18 years or older.
• Must clear a national and local criminal background check.
• Minimum of a high school degree.
• Medical office experience preferred.
• Ability to effectively represent company’s interests in the community and maintain effective working relationships among co-workers and public, private and professional groups.
• Must be organized, accurate, thorough, and able to monitor work for quality.
• Must be dependable, able to follow instructions, respond to management direction, and must be able to improve performance through management feedback.
• Must possess strong interpersonal skills.

If you are passionate about making a difference in the lives of others, we encourage you to apply for this rewarding opportunity. Join our team and help us create positive change in the lives of individuals with developmental disabilities.

Expected hours: 12.0 – 24.0 per week

Work Location: In person