What are the responsibilities and job description for the Hospice Call Center Representative position at Moments Hospice?
Job Description
- Answers phones and handles calls in an efficient and friendly manner
- Fields calls appropriately for staff
- Receive, sort and distribute daily mail/deliveries
- Order front office supplies and keep inventory of stock
- Perform other clerical receptionist duties such as filing, photocopying, transcribing
- Communicates to the appropriate parties, promptly and clearly, all messages and material directed to them through health center associates
- Uploading documents in our EMR system
- Help coordinate schedules
- Perform other duties as assigned
- Receive and enter data for new and current patients
- Serve as the point of contact for all interactions with clinical team members, administrative associates, referral sources and patients.
- Ensure adherence to company policies associated with record establishment, retention, maintenance and confidentiality.
- Complete quantitative administrative review of clinical records at start of care and upon patient discharge.
- File incoming documents daily. Maintain a control procedure for active patient files. Maintain a tracking system to ensure clinical records are current according to company policy and regulatory requirements.
- Partner with clinical resources to oversee patient and inquiries and assess patient needs.
- Function in partnership with Intake Coordinator, understanding the role and maintaining ability to step into role as needed.
- Other responsibilities as assigned
- Minimum Experience and Education:
- Minimum of one year data entry, word processing and/or medical records maintenance experience in a medical or healthcare customer service environment.
- Required Certification/Licensure:
- Preferred graduate of an accredited Licensed Practical Nursing Program or accredited School of Vocational Nursing
- Preferred Experience and Education:
- Knowledge of Home Care Home Base EMR system
- Skills:
- Attention to detail, along with excellent organizational, verbal and written communication skills.
- Exceptional customer service and problem-solving skills with both internal and external customers.
- Ability to multi-task, worker under pressure with changing priorities and short deadlines.
- Excellent computer skills.
- Physical Requirements:
- Sit, stand, move about office,
- Continuing Education Requirements:
- Organization personnel are expected to participate in appropriate continuing education as may be requested and/or required by their immediate supervisor. In addition, organization personnel are expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities. All personnel must attend mandatory educational programs.