What are the responsibilities and job description for the Custumer Service Representative position at Moments Hospice?
Customer Service Representative
Location: Lakewood, NJ Office
Schedule:
Monday–Thursday | 9:00 AM – 5:00 PM
Friday | 9:00 AM – 1:00 PM
About Moments Hospice
Moments Hospice is a fast-growing hospice organization dedicated to providing compassionate care, comfort, and support to patients and their families. We recognize that every moment matters, and we aim to make each one meaningful, dignified, and peaceful.
Position Overview
The Customer Service Representative plays a key role in supporting the daily operations of our Lakewood office. This role is the primary point of contact for callers, families, facility partners, and team members - ensuring communication is smooth, timely, and professional. The ideal candidate is warm, organized, detail-oriented, and thrives in a fast-paced environment.
Responsibilities
Serve as first point of contact for incoming calls and office inquiries
Assist families, facilities, and internal staff with requests or routing communication appropriately
Maintain a professional, friendly, and supportive tone in all interactions
Handle scheduling requests and help coordinate communication across clinical teams
Input, update, and track information in internal systems and databases
Manage and distribute messages to the appropriate departments
Support administrative projects and office needs as assigned
Maintain confidentiality and professionalism at all times
Qualifications
Prior customer service or administrative experience preferred (healthcare or hospice a plus)
Strong communication and phone etiquette skills
Ability to multitask and stay organized in a fast-moving environment
Proficient with basic computer systems and willing to learn new software
Compassionate, patient, and team-oriented mindset
What We Offer
Opportunity to be part of a mission-driven, growing hospice organization
Supportive team culture
Room for growth and expanded responsibility over time
Meaningful work that impacts patients and families every day