What are the responsibilities and job description for the Customer Success Coordinator position at Momentive Software, Inc.?
DUTIES & RESPONSIBILITIES:
Develop and maintain strong client relationship throughout the customer lifecycle
Basic knowledge of platform system and tools
Provide best practices to clients
Strive for excellent customer service and delivery, ensuring any concerns/complaints are dealt with and responded to promptly
Lessons learned are identified and shared with the relevant teams
Engage with customer to promote software adoption and onboarding strategies
Provides renewal sales quotations and responds to requests for proposals
Manage book of business
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Experience:
o Requires 0 to 2 years of related experience
o Requires a bachelor's degree
o Must have excellent analytical and problem solving skills
o Must have the ability to work independently and handle multiple priorities and deadlines simultaneously
Computer/Technical:
o Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
o Demonstrate ability to learn and understand basic office software applications
o Salesforce experience is a plus
Other Skills:
o Excellent verbal and written communication, organization and follow up skills
o Excellent relationship building skills and ability to work both individually and as a member of a team are necessary
o Ability to work effectively within a fast-paced, deadline-driven environment
o Strong client focus with exceptional collaborative and influencing skills
WORKING CONDITIONS:
1. Normal office environment
2. Extending viewing of computer screens
3. Some overnight travel required
ESSENTIAL FUNCTIONS:
Frequently sits at a computer terminal and desk
Frequently walks to other areas within or outside of the department to distribute or gather information
Occasional standing; occasional lifting moderate loads up to 25 lbs.; frequent bending
Stooping, crouching while filing; occasional reaching, twisting, turning
Frequent handling of files, pencils, and paper; frequent keyboarding, writing, and other duties requiring fingering
Continuous hearing
Use of near/midrange/far vision and speaking to disseminate information
About Us
Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive's cloud-based software and services to address their most pressing challenges - from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough - so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.
At Momentive Software, we're a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you're looking for a place where your work matters and your ideas are valued, you'll find it here.
Medical, Dental & Vision Benefits
401(k) Savings Plan with Company Match
Flexible Planned Paid Time Off
Generous Sick Leave
Inclusive & Welcoming Environment
Purpose-Driven Culture
Work-Life Balance
Commitment to Community Involvement
Employer-Paid Parental Leave
Employer-Paid Short-Term Disability
Remote Work Flexibility
Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.