SweatHouz- Studio Experience Manager

ABOUT SWTHZ 

SweatHouz is the fastest-growing recovery franchise business globally. With over 60 open locations and over 300 licenses sold, SWTHZ is focused on accelerating the world's adoption of contrast therapy through private suite experiences, harnessing the power of infrared sauna and cold plunge. 

JOB SUMMARY 

The SweatHouz Studio Experience Manager plays a critical role in leading and motivating their team to deliver an exceptional guest and member experience that drives membership growth, retention, and revenue. You will be a passionate advocate for the SWTHZ brand, embodying our core values of integrity, respect, fairness, and excellence. 

JOB LOCATION: Pasadena, California 

ESSENTIAL DUTIES & RESPONSIBILITIES 

Sales and Membership Growth  

• Achieve studio membership and revenue goals: Collaborate with the sales team to develop and implement strategies to attract new members and retain existing ones. 
• Provide exceptional sales support: Coach and mentor sales associates on effective sales techniques and product knowledge. 
• Track and analyze membership data: Monitor key membership KPIs and use insights for strategic decision-making. 
• Partner with the marketing team: Actively participate in marketing initiatives and promotions to drive awareness and generate leads. 

Leadership & Team Management  

• Build and cultivate a high performing, engaged team: Foster a positive and collaborative work environment where employees feel valued, motivated, and empowered to succeed. 
• Develop and coach team members: Provide effective training and coaching to ensure all team members possess the skills and knowledge needed to excel in their roles. 
• Lead by example: Demonstrate exceptional work ethic, communication, and customer service skills, inspiring your team to do the same. 
• Performance management: Implement effective performance management practices, including setting goals, providing regular feedback, and conducting performance reviews. 

Operational Excellence  

• Ensure smooth and efficient daily operations: Oversee all aspects of studio operations, including scheduling, staff assignments, inventory management, and adherence to company policies and procedures. 
• Maintain a clean, inviting, and safe studio environment: Implement and enforce hygiene and safety protocols to create a comfortable and enjoyable experience for all guests and members. 
• Manage studio cleanliness: Allocate cleaning staff in a manner that keeps attrition under 7%. 
• Identify and implement operational improvements: Keep a strong pulse on your studio. Continuously identify opportunities for improvement in both the team member and member experience. Implement effective solutions as needed. 

 KEY SKILLS & ABILITIES  

• Leadership: Can you inspire a shared sense of purpose in the studio? This includes leading your team through change, getting buy-in, and coaching through ambiguity. 
• Business Acumen: Can you see beyond the surface and understand the intricate dance of sales and operations? 
• Strategic Thinking: Problems and challenges in the studio are not roadblocks but puzzles waiting to be solved. Can you dissect a challenge, analyze its components, and forge solutions that deliver financial results? 
• Persuasion: Relationship-based selling is not coercion but building trust and value. Can you build trust with studio guests (intros) and create a compelling vision for why they should join and become a member of the studio? 
• Delegation and Empowerment: Can you delegate in a way that drives strong revenue and meets membership targets? 

REQUIREMENTS

• High School Diploma or GED required. 
• Degree in a related field preferred. 
• 3 years of experience in a sales environment, with a proven track record of relationship-based selling, building value, and overcoming objections. 
• 3 years Management experience preferred, including leading teams, coaching, and driving performance outcomes. 
• Current AED/First Aid/CPR certification 
• Reliable form of transportation to get to the studio

PHYSICAL DEMANDS & ENVIRONMENTAL CONDITIONS 

• Must be able to lift up to 50 lbs. 
• Physical efforts required for daily duties, including squatting, bending, reaching, spotting, jumping, and prolonged standing and walking 
• Must be comfortable with administering CPR/AED protocols.

INTERPERSONAL SKILLS 

• Inquisitive: Eager to learn and understand.  
• Attentive: Mindful, observant, empathetic, and considerate of others. 
• Dependable: Consistent, flexible, true to their word, and reliable. 
• Enthusiastic & Passionate Positive, engaged, and deeply passionate about health, wellness, and the brand; eager to be of service. 
• Performance-Minded: Strives for excellence, continuously improves abilities, and delivers results at the highest level. 
• Energetic: Possesses strong endurance, is self-motivated, and faces challenges head-on. 
• Honest: Demonstrates high integrity, conscientiousness, and truthfulness.  

BENEFITS  

• Competitive Compensation and Bonus Eligibility  
• Flexible Work Schedule 
• Free Drop-In Sessions  
• Career Growth Opportunities 
• Comprehensive Benefits Plan (Medical, Dental, Vision, 401(k), etc.)  
• Flexible Vacation  
• Supportive Leadership Team 

COMPENSATION: $70,000 annually plus bonus

Momentic Studios Inc. is proud to be an equal opportunity employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veteran status, or any other basis protected by law.