Assistant Store Manager, Team and Customer Experience

The Museum of Modern Art is currently accepting applications for an Assistant Store Manager, Team and Customer Experience in the Design Store, 53rd Street, who upholds MoMA standards, policies, and procedures and proactively connects to the Museum to support a holistic visitor experience. Assists with all aspects of running the store, including but not limited to: opening and closing the store, ensuring proper safeguarding of MoMA’s staff, visitors, and assets; attending and contributing to retail management meetings, and, participating in store partnership initiatives. Exhibits and upholds the highest customer service standards which play an integral role in achieving stores sales and metric goals. Manages, develops, and trains staff and ensures a professional and positive presence on the sales floor and the delivery of a knowledgeable, thoughtful and inspiring customer service experience.

Additional responsibilities:

• Coaches, develops and empowers sales teams on customer engagement.
• Supports development and leading of all customer engagement training and initiatives.
• Observes sales staff to identify areas of opportunity to maximize strengths.
• Participates in recruitment for select open positions and makes hiring recommendations or decisions for staff vacancies; supervises assigned staff on daily basis, providing relevant training, feedback, guidance, professional development, etc.; ensures compliance with and comprehension of Museum policies and relevant collective bargaining agreement; manages the constructive discipline process, as warranted; conducts annual performance reviews with direct staff; etc.
• Initiates consistent employee feedback and organizes staff meetings.
• Works with Store Manager to develop programs for maintaining staff connection to the Museum.
• Publishes and maintains staff schedules and ensures adequate floor coverage.
• Oversees timekeeping/payroll.
• Communicates regularly with Assistant Store Managers of Staff at other stores to maximize staff potential and coordinate planning processes.
• Assists in the development, implementation, and compliance of all policies and procedures.
• Ensures all information is consistently communicated to staff.
• Ensures staff is properly attired (i.e., dress code, lanyard, badge).
• Ensures all staff are adhering to zoning and scheduling.
• Advances omnichannel strategic initiatives and training methodologies, executing W.E.L.C.O.M.E standards, client cultivation, and customer experience.
• Coaches and follows up with staff regarding Fiscal year performance goals and Retail Key Performance indicators. (KPI) 
• Performs any other duties reasonably related to the functions described above.

Requirements:

• Bachelor’s degree preferred.  Minimum three to five years experience in retail managing a staff.  Prior experience in hiring and coaching preferred.  Prior experience working in a unionized environment is also preferred.
• Strong organizational and communication skills (verbal and written).
• Strong customer service orientation.
• Organized and detail oriented with good time management skills.
• Proactive self–starter who exhibits initiative and leadership.  
• Proficiency with POS, Word and Excel, Google Workspace and Inventory Management a plus.

Reports to: Store Manager

Supervises: Sales Associates and Selling Specialists

Salary:  The salary range for this position is $63,000 - $70,000 per annum.

Application instructions: To apply, please visit MoMA Jobs.  Applicants should submit a resume and a statement of interest.

Equal Employment Opportunity Policy Statement: Equal Employment Opportunity has been, and will continue to be, a fundamental principle at the Museum, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, arrest or conviction record to the extent required by applicable law, credit history, or any other protected category as established by applicable law, including the New York City Human Rights Law (“NYCHRL”).

Salary : $63,000 - $70,000