Administrative Assistant, Membership

MoMA is seeking an administrative assistant to join the membership team to create a highly positive customer service experience for Museum members that supports retention, engagement, repeat visitation, and member event attendance. The Administrative Assistant, Membership will provide critical support of membership lifecycle communications and events and perform a variety of administrative functions.

Responsibilities: 

• Oversees membership remote customer service channels, including telephone and email. Works proficiently in ZenDesk to accurately categorize and organize member requests for reporting purposes.
• Efficiently and effectively completes membership renewal transactions 
• Work across departments on the implementation of new features to enhance the membership customer service experience
• Maintains professional and helpful communication across all channels. Ensure a warm and supportive customer service experience for all Museum members.
• Remains current on Museum exhibitions, films, educational programs, and marketing campaigns. 
• Communicates across departments to resolve customer service inquiries.
• Maintains the accuracy of the Membership database.
• Supports the development and maintenance of member lifecycle communications and testing plans to increase member engagement and value.
• Supports onsite and virtual member event planning and execution.
• Performs special membership category registration and fulfillment.
• Performs additional duties as reasonably required to support the functions described above.

Requirements: 

• Bachelor's degree or equivalent.
• One to two years professional experience within a development, membership, or subscription product organization.
• Exceptional customer service and interpersonal skills.
• Highly detail-oriented with superior writing and proofreading skills.
• Experience with ZenDesk and Salesforce or other CRM is a plus.
• Proficiency using technology, including mobile devices, Google workspace, point of sale software, and more.
• Ability to work effectively both independently and within a collaborative team environment.
• An interest in modern and contemporary art is a plus.

Reports to: Manager, Member Retention and Engagement

Salary: The salary for this position is $55,822 per annum.

Application instructions: To apply, please visit MoMA Jobs.  Applicants must submit a resume and a cover letter. Applications without cover letters will not be considered.

This is a unionized position at MoMA with covered employees represented by Local 2110, UAW, AFL-CIO.

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at the Museum, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, arrest or conviction record to the extent required by applicable law, credit history, or any other protected category as established by applicable law, including the New York City Human Rights Law (“NYCHRL”).

Salary : $55,822