What are the responsibilities and job description for the Community Supports Coordinator (Michigan) position at Mom's Meals?
The Community Outreach Coordinator will serve as the local face of Mom’s Meals throughout Michigan, working directly with healthcare providers, case managers, social service agencies, and individuals to promote and facilitate the growth and access to Mom’s Meals. This role is responsible for driving awareness, building relationships, and supporting program enrollment to help ensure nutritious meals reach those who need them most. This position reports to the Manager of Healthcare Partnerships. The successful candidate will drive an increase in HDM referrals from a variety of organizations throughout Michigan.
This position will be based in Michigan, ideally located in the Metro Detroit or surrounding areas and travel statewide will be anticipated as needed. The chosen candidate will also be eligible for a company car.
Salary range: $60,000-80,312
Remote hires will be required to travel to our headquarters in Ankeny, IA (company paid) on their first day for orientation.
Benefits
Our employees enjoy a generous package of benefits that we are thrilled to provide, and feel is part of what makes us different as an employer. We value our team members, and this is one way we can show it.
Benefits include:
-PTO, holiday pay and holiday of choice
-401(k) match
-Life insurance
-Short-term disability
-Health, dental and vision insurance
-Maternity/paternity leave
-Health savings account (HSA)
-Flex spending accounts (FSA) – health and dependent
\n- Build and maintain strong relationships with key community stakeholders, including social workers, discharge planners, senior centers, non-profits, and other community locations.
- Promote Mom’s Meals products and products through in-person outreach, community events, presentations, and educational sessions.
- Increase awareness of the ILOS (In Lieu of Services) program in Michigan that allows eligible Michigan Health Plan Members to access services related to nutrition.
- Identify and engage eligible clients, assisting them with understanding their options and navigating the enrollment process.
- Act as a liaison between clients, referral sources, and internal teams to ensure seamless service delivery.
- Track outreach activities, client engagement, and outcomes using CRM tools or internal systems.
- Stay up to date on local and state programs that offer meal benefits and collaborate to align services.
- Represent Mom’s Meals at local fairs, expos, conferences, and coalition meetings.
- Provide feedback from the field to improve customer experience and address barriers to access.
- Offer and schedule onsite (preferred) or virtual in-services with target organizations
- Be highly visible within MI communities by engaging in community-based events
- Attend and participate in county round tables and county and state webinars to represent Mom’s Meals
- Cover for Manager of Healthcare Partnerships when needed
- Associate’s or Bachelor’s degree
- 2 years of community outreach, sales, or health care
- Demonstrated ability to successfully engage community health organizations
- Proven ability to work with cross functional teams
- Excellent oral and written communication skills; experience giving presentations
- Experience using Microsoft Office suite, including PowerPoint and Excel
- Willingness to travel locally and statewide; travel 75% but mostly DAYTIME travel. There will be 1-2 overnight stays at times, and two national sales meetings per year.
- Experience in community outreach, sales, social services, or healthcare
- Strong interpersonal and communication skills, with a customer-focused approach
- Comfortable working independently in the field with minimal supervision
- Passion for serving underserved or vulnerable populations
- Knowledge of Medicaid, Medicare, and social assistance programs
- Must possess a valid driver’s license and reliable transportation
- Repetitive motions that include the wrists, hands and/or fingers
- Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
- Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus