What are the responsibilities and job description for the Call Center Specialist position at MOM NYC?
We are looking for a motivated, operationally driven Call Center Specialist to join our growing healthcare organization supporting multiple specialties across NYC.
This is not just a traditional call center role — this position is designed for someone who wants to grow into a Subject Matter Expert (SME) within our internal operations team. The ideal candidate is highly organized, solution-oriented, patient-focused, and eager to learn the operational side of a fast-paced multi-specialty medical practice.
What You’ll Do:
• Support patient communication and scheduling workflows across multiple specialties
• Assist with operational coordination between departments and teams
• Help improve workflow efficiency, communication standards, and patient experience
• Work closely with leadership on process improvement initiatives
• Learn internal systems and workflows with opportunity for long-term operational growth
What We’re Looking For:
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Positive attitude and willingness to grow professionally
• Healthcare, medical office, or call center experience preferred
• Someone who thrives in team-oriented operations and wants to build a long-term career in healthcare administration
This is an exciting opportunity to grow within an organization focused on innovation, structure, accountability, and operational excellence.
If you are interested or know someone who would be a great fit, please apply or message me directly.
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