What are the responsibilities and job description for the Leasing Professional position at Moline Investment Management [MIM] | Moline Management, LLC?
LEASING PROFESSIONAL
Leasing
up with the applicant regarding status.
obtaining signatures.
on a timely basis if unable to respond to residents on all matters.
Neighborhood Marketing
Attendance is an imperative job function.
Employees must fulfill the performance standards of this position and comply with policies, rules,
and procedures of the company, including those set out in the Employee Handbook or otherwise
communicated (verbally or writing,) to employees.
Leasing
- Greet prospects and qualify by covering all criteria (ask questions; utilize completed
- Immediately record all telephone and in-person visits on appropriate reports.
- Files own guest cards and maintain according to established procedures.
- Inspect models and available “make ready,” communicate related service needs to
- Demonstrate community and apartment/model and apply product knowledge to clients’
- Have complete prospect application and request deposit by the company procedures and
- Update availability report, process applications for approvals. (i.e., credit check, rental
up with the applicant regarding status.
- Ensure the apartment is ready for the resident to move-in on the agreed date.
- Immediately follow-up on prospects that did not close and attempt to close sale again. If
- Secure new resident signature(s) on appropriate paperwork before move-in. Orient new
- Assist in monitoring renewals. Distribute and follow-up on renewal notices.
- Monitor advertising effectiveness. Gather information about market competition in the
- Professionally represent the company at all the times.
- Accept rental payments and give immediately to Assistant Community Manager.
- Type lease and complete appropriate paperwork and input information on software
obtaining signatures.
- Maintain current resident files.
- Maintain and record daily inspections of the community.
- Distribute all company or community-issued notices.
- Maintain accurate monthly commission records on leases and renewals for bonus
- Assist management team with other various tasks as required.
- Consistently implement policies of the community.
- Receive all telephone calls and in-person visits. Listen to resident requests,
- Quickly complete maintenance Service Request and inform the maintenance team.
on a timely basis if unable to respond to residents on all matters.
- Ensure all maintenance repairs are handled satisfactorily by contacting residents with
- Maintain open communication with Property Manager and Maintenance Supervisor.
- Contribute to cleanliness and curb appeal of the community on a continuing basis.
- Assist in planning resident functions. Attend functions and participate as a host for
Neighborhood Marketing
- Participate in outreach marketing activities on a regular basis to obtain prospective
- Advise residents of referral concessions (if permitted).
- Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
- Distribute newsletters, pamphlets, flyers, etc.
- Conduct market surveys and shop competitive communities.
- Fair Housing Certification, willingness to obtain before interacting with prospective
- Demonstrate an ability to support and contribute to community team.
- Demonstrate strong oral and written communication skills.
- Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS
- Must possess a positive attitude and the ability to smile under all circumstances.
- Participate in training to comply with new or existing laws.
- Ability to work a flexible schedule, including evenings and weekends.
- Two (2) years’ experience in previous relevant customer service.
- Neat and clean professional appearance throughout the workday and when representing
- Comply with expectations as demonstrated in the employee handbook.
- Demonstrate the ability to diffuse and respond to customer concerns to avoid escalation
- Successfully pass a drug and background screening.
Attendance is an imperative job function.
Employees must fulfill the performance standards of this position and comply with policies, rules,
and procedures of the company, including those set out in the Employee Handbook or otherwise
communicated (verbally or writing,) to employees.
Salary : $17 - $20