Senior Specialist, Growth & Community Engagement - Hybrid

Job Description

JOB DESCRIPTION

This role is hybrid, must be able to go into the office as needed. The office is located at 2028 West Broadway, Louisville, KY 40203 .

Job Summary

Responsible for achieving established goals improving Molina’s enrollment growth objectives, with primary responsibility for Medicaid. Works collaboratively with key departments across the enterprise to improve overall choice rates and assignment percentages..

KNOWLEDGE/SKILLS/ABILITIES

• Under limited supervision, responsible for carrying out enrollment events and achieving assigned membership growth targets through a combination of direct and indirect marketing activities, with the primary responsibility of improving the plan's overall “choice” rate. Works collaboratively with other key departments to increase Medicaid assignment percentage for Molina.
• Provides leadership for new or less experienced Enrollment Growth team members by training, developing, coaching, mentoring and being a positive role model. May also serve as the Acting Supervisor or Manager for the team upon management request.
• Responsible for achieving monthly, quarterly, and annual enrollment goals & growth and choice targets, as established by management.
• Works closely with other team members and management to develop/maintain/deepen relationships with key business leaders, community based organizations (CBOs) and providers, ensuring all efforts are directed towards building Medicaid membership. Effectively moves these relationships through the “enrollment” pipeline.
• Schedules, coordinates & participates in enrollment events, encourages key partners to participate, and assists where feasible.
• Works cohesively with Provider Services to ensure providers within assigned territory are aware of Molina products and services. Establishes simple referral processes for providers and CBOs to refer clients who may be eligible for other Molina products.
• Viewed as a “subject matter expert” (SME) by community and influencers on the health care delivery system and wellness topics.
• Delivers presentations, attends meetings and distributes educational materials to both members and potential members.
• Answers incoming calls from perspective and current members. Provides them with information and materials about Molina Healthcare. Directs members to the appropriate Molina department(s) as needed and assists with contacting department(s) through in-house phone line assistance.
• Coordinates, leads, and executes company programs for each of their perspective regions.
• Responsible for assisting and executing Molina turnkey events and align media components.
• Trains all new Specialist team members and serve as a mentor and resource for existing Specialist team members.

JOB QUALIFICATIONS

REQUIRED EDUCATION:

Bachelor’s Degree or equivalent, job-related experience.

REQUIRED EXPERIENCE: