What are the responsibilities and job description for the Director, Data Analytics (Customer Experience / Member Growth & Retention) - REMOTE position at Molina Healthcare Group?
Job Description
Job Summary
As a member of the Customer Experience team, the Director, Data Analytics ensures timely creation of key Executive and Health plan management reports, as well as providing critical analytical insights. This role will assist in developing, implementing and monitoring the organization's enrollment, utilization and operational-related reporting and analytics to support business and customer satisfaction decision making. Drives analytic engagement among interdepartmental customers including, but not limited to, IT; Finance; Actuarial, Claims, Call Centers and Utilization and Care Management. Manages data analytic staff who assist in the development and execution of standard and ad-hoc reporting along with supporting analysis as needed.
Knowledge/Skills/Abilities
Job Qualifications
Required Education
Bachelor Degree in Business Administration or related field or equivalent of 7 years in Managed Care or Medicare related field.
Required Experience
- 10 years operational experience with Managed Care and/or Medicare.
- 5 years in supervisory and/or management experience in Managed Care or Medicare related field.
- 5 years in Excel and financial analysis skills.
- Ability to work with Power BI, Salesforce and Salesforce Analytics Lean Six Sigma Green Belt or related certification a plus.
- Strong communication and team/interpersonal skills.
- Strong leadership capabilities and ability to initiate and maintain cross-team relationships.
- Ability to work closely with remote staff to ensure State and Federal requirements as well as standard processes are accommodated within the enrollment and premium process.
- Knowledge of applicable state, federal and third-party regulations.
Preferred Education
Master degree in Business Administration or related field.
To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V
Job Info
Job Identification: 2038318
Job Category: Operations
Posting Date: 2026-07-17T14:57:22 00:00
Job Schedule: Full time