What are the responsibilities and job description for the Office Admin Assistant position at Molina Carpets, Inc?
Job description
You will be the face of our showroom! Work hand in hand with leadership to ensure home owners, contractors and store employees have what they need to be successful. From answering phones and greeting customers to scheduling, no two days are the same! This is not just a sit at your desk position. And this is a very detailed oriented high volume sales. So, you are super super busy. Business appropriate attire and know the logistics of the office environment is required.
- Be a smiling happy type person. This should be second nature.
- Provide excellent customer service by greeting customers and welcoming them into the showroom.
- Listening to customer's needs and work to provide a solution.
- Assist customer with making purchase selections, as needed.
- Answer phones and communicate with customers in a professional, friendly, and efficient manner.
- Assist leadership with operational duties in the showroom as needed (receiving shipments, inventory transactions, send shipments)
- Support in the sales efforts; quote/order entry; sample requests; processing and collecting payments.
- Manage communications between internal staff and external customers to ensure order accuracy, timely delivery, and client satisfaction.
- Assist field team with customer follow-up, inventory checks, and misc. coordination.
- Handle all customer service issues expeditiously and report problems to leadership.
- Confirm schedules with customers.
- Responsible for opening showroom, vacuuming showroom and cleaning bathroom.
- Update the showroom pricing/merchandising as directed by leadership.
- Create an inviting professional atmosphere by keeping the front desk, front and back showroom organized and free from clutter.
- Additional duties as assigned.
Qualifications
Strong work ethic with a drive to exceed expectations
Working knowledge of office software and equipment
Thorough understanding of office management procedures
Thorough understanding of office etiquette
Excellent organizational and time management skills
Analytical abilities and aptitude in problem-solving
Excellent written and verbal communication skills
Proficiency in MS Office and technology overall
BONUS if you have a strong working understanding of social media
Excellent people person
Ability to work well in a fast-paced, sales environment
4 years administrative experience with construction or related industry
Strong organizational skills with a service mindset
Ability to manage multiple tasks and priorities
Ability to work independently with little supervision
If you know Spanish, that is a plus...but not required.
Responsibilities
Work hand in hand with leadership to ensure home owners, contractors and store employees have what they need to be successful
From answering phones and greeting customers to scheduling and being the subject matter expert on our products, no two days are the same!
Provide excellent customer service by greeting customers and welcoming them into the showroom
Listening to customer's needs and work to provide a solution
Assist customer with making purchase selections
Answer phones and communicate with customers in a professional, friendly, and efficient manner
Assist leadership with operational duties in the showroom as needed (receiving shipments, inventory transactions, send shipment paperwork- not actually unloading materials)
Support in the sales efforts; quote/order entry; sample requests; processing and collecting payments
Manage communications between internal staff and external customers to ensure order accuracy, timely delivery, and client satisfaction
Assist field team with customer follow-up, inventory checks, and misc. coordination
Handle all customer service issues expeditiously and report problems to leadership
Confirm schedules with customers
Responsible for opening and closing of showroom on assigned days
Update the showroom pricing/merchandising as directed by leadership
Create an inviting professional atmosphere by keeping the front desk, design center, and backroom clean and free from clutter
Additional duties as assigned
45 hour work week
Starting Salary: $900-1000 per week
Hours: Monday- Friday- 8am- 5pm- with a working lunch. We eat when there are no customers.
Job Type: Full-time
Pay: From $900.00 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Experience:
- Office: 2 years (Required)
- QuickBooks: 2 years (Preferred)
Work Location: In person
Salary : $900 - $1,000