What are the responsibilities and job description for the Customer Service Representative position at MOKAN DIAL INC.?
MOKAN DIAL INC.
LOCATION: LOUISBURG, KS
MARKET: TELECOMMUNICATIONS & INTERNET SERVICE PROVIDER
BENEFITS: HEALTH/DENTAL/VISION INSURANCE, 401K MATCHING SAVINGS PLAN, PERSONAL LEAVE
Customer Service Representative Job Responsibilities:
Serves customers by providing product and service
Attracts potential customers by answering product and service
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Customer Service Representative Qualifications / Skills:
Customer service
Product knowledge
Market knowledge
Quality focus
Problem solving
Documentation skills
Phone skills
Listening
Resolving conflict
Analyzing information
Multi-tasking
Experience Requirements:
Familiarity with various billing systems, Excel and Microsoft office software a plus
Previous experience in a billing system, especially in customer account setup/updating, preferred but not required
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $16 - $17