What are the responsibilities and job description for the Director of Operations position at MOKA?
The Director of Operations provides strategic and day-to-day leadership for MOKA’s administrative and operational functions. This role oversees Finance, Information Technology, Property/Facilities, and Compliance, ensuring strong internal controls, effective systems, and organizational readiness.
Working closely with the Executive Director and leadership team, the Director of Operations helps translate MOKA’s mission and strategic goals into operational plans, policies, and practices that support sustainable growth and high-quality service delivery.
What You’ll Do
- Lead and develop operational teams with a focus on collaboration, transparency, and professional growth
- Foster a workplace culture that reflects MOKA’s mission, values, and commitment to the public good
- Provide oversight of finance, compliance, IT, and facilities to support program excellence
- Ensure compliance with nonprofit regulations, funding requirements, and organizational policies
- Lead budgeting, financial planning, reporting, and cash-flow management in partnership with the Finance team
- Strengthen systems, workflows, and policies that improve efficiency and accountability
- Guide IT strategy, data security, and digital tools that support staff and organizational goals
- Oversee property and facilities functions, including assets, leases, maintenance, fleet, and capital projects
- Manage vendor relationships, contracts, procurement, and risk mitigation efforts
- Participate in strategic planning and represent MOKA in internal and external collaborations
What We’re Looking For
- Bachelor’s degree in business, public or nonprofit administration, or related field (Master’s preferred)
- 7–10 years of progressively responsible leadership experience in operations or shared services
- Strong financial and operational acumen, including budgeting and internal controls
- Experience supporting mission-driven or nonprofit organizations preferred
- Ability to lead cross-functional teams and partner effectively with program leadership
- Excellent communication, critical thinking, and relationship-building skills
Additional Requirements
- Ability to travel locally between MOKA and community locations
- This position can be based in Grand Rapids, Muskegon or Zeeland and regular travel across all service locations will be required.
Why MOKA
At MOKA, you’ll join a dedicated team that values integrity, collaboration, and continuous improvement. This role offers the opportunity to advance MOKA’s mission and strategic goals to strengthen the systems that support people and programs.
To be considered for this position please go to www.moka.org/careers and complete the online application.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Education:
- Bachelor's (Required)
Experience:
- leadership experience in operations or shared services: 7 years (Required)
- mission-driven or nonprofit organizations: 7 years (Preferred)
- ability to lead cross-functional teams: 7 years (Required)
Work Location: In person