Project Manager

Summary: The Project Manager serves as the single point of contact with integrative responsibility for all aspects of assigned contract furniture projects, from inception of project to final close-out and invoicing. Plans, coordinates and oversees all tasks, critical dates, client and third-party interface and relations, performance quality and customer satisfaction, budget and project administration for each assigned project. Is responsible for entire business transaction for each project.

Essential Functions:

• Acts as lead point of contact for customers and all third-party firms for all project communications
• Provides professional customer interface and client relations throughout project
• Provides oversight of customer signoffs, approvals and formal paperwork
• Successfully performs the 8 steps of Project Management
• Plans, coordinates, and manages projects
• Establishes overall project scope and manages dealer/manufacturer team to ensure coordinated effort
• Directs, coordinates and manages task assignments and completion for entire dealer team
• Develops work plan, schedule and logistics based on overall project parameters, project schedule and scope, and customer's goals
• Reviews of project site, plans and product specifications
• Assists in establishing fees, developing quote/presentation and making presentations to customers
• Provides technical consultation to customer and customer's team
• Provides single point of contact for client and all third-party firms (A&D firm, contractor, cabling vendor, building manager, electrician and other trades, client's facility and IT groups, movers, etc.)
• Maintains detailed project documentation, including documentation of key project decisions and customer/project requests/revisions
• Provides timely, formal written communications and all necessary reports throughout project to client, dealer and project team
• Manages accurate and detailed record keeping, including receiving documentation, time sheets and contract adherence, signoffs and approvals, key decision records, etc.
• Reviews technical services plans and specifications for accuracy, completeness and correct product application
• Coordinates with customer service for order entry notes and product delivery scheduling
• Reviews ship dates for adherence to original requirements
• Ensures field paperwork is complete, and delivered in a timely manner
• Walks project and develops punch list, responsible for punch list resolution
• Confirms project completion and ensures all order invoicing is timely and accurate
• Brings strong product and technical knowledge, including applicable building codes, correct product application, custom applications and pricing, price estimating and solicitation, electricity and cabling, etc.
• Produces takeoffs, specifications and order ready documentation if required
• Conducts analysis, planning, scheduling, and implementation of project plan
• Other duties as assigned

Core Competencies:

• Effective oral and written communication skills
• Excellent interpersonal/customer service skills
• Proficiency in office computer software (Word, Excel, Outlook, etc.)
• Effective time management and organizational skills
• Ability to prioritize and manage multiple projects with deadlines in a fast-paced environment.
• Professionalism and tact
• Strategic Alignment – Consistently makes decisions and takes actions that support the organization’s mission, vision, and long-term goals.
• Adaptability & Growth – Embraces feedback, change, and continuous learning to improve performance and outcomes.
• Collaboration – Builds strong working relationships by listening actively, anticipating needs, and supporting the success of others.
• Communication – Shares information clearly and respectfully, ensuring timeliness and context to promote understanding.
• Integrity & Trust – Demonstrates honesty, accountability, and fairness to foster confidence and belonging across the organization.

Education & Experience:

• Bachelor’s Degree in a business related major with 2 to 3 years of experience, or equivalent combination of education and experience.

Base Pay: $65,000 - $85,000 annually company incentive

Benefits:

You will be eligible to participate in the benefit programs offered to all full-time employees working at least 30 hours per week. Health benefits include - medical/dental/vision, health savings account, life, short-term and long-term disability insurance, dependent care flex spending, and employee assistance program. In addition - PTO, paid holidays, paid parental leave for eligible employees, 401(k) match, Employee Stock Ownership Plan (ESOP), and other perks & benefits.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this role, the employee is regularly required to sit, stand, walk, use hands and fingers to operate equipment or technology, and communicate verbally and in writing. The employee may occasionally be required to bend, reach, lift, or move objects up to [25 pounds]. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to perform the essential functions of the job with or without reasonable accommodation.

Travel:
Occasional regional travel to our offices located in Baltimore, DC, Richmond, Charlottesville, Roanoke, and Virginia Beach.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This role typically operates in an office and/or warehouse setting with moderate noise levels and temperature-controlled environment. Ability to perform the essential functions of the job with or without reasonable accommodation.

***All MOI hires are contingent upon successfully passing a background check and drug screen.***