What are the responsibilities and job description for the Area Manager - Multi-Unit Automotive Operations position at MOHR Talent?
Area Manager - Multi-Unit Automotive Operations
Worcester, MA | Full-Time
Field-Based | Frequent travel between locations
About the Opportunity
We’re partnering with a large, established automotive services company that is hiring an Area Manager to oversee multiple high-volume locations throughout the Worcester market.
This is a strong opportunity for an experienced multi-unit operations leader who knows how to lead managers, improve location performance, drive sales and profitability, and deliver a consistently strong customer experience.
While automotive experience is highly relevant, it is not required. Successful multi-unit leaders from restaurants, QSR, retail, hospitality, and other high-volume service businesses are strongly encouraged to apply.
What You’ll Be Doing
- Oversee daily operations across multiple automotive service locations.
- Lead, coach, and develop Store Managers and location leadership teams.
- Drive improvements in sales, profitability, labor, customer service, staffing, and operational execution.
- Regularly visit locations to evaluate performance, staffing, safety, cleanliness, inventory, and customer experience.
- Review P&L results and location-level KPIs and develop action plans to improve performance.
- Hold managers accountable for sales goals, operational standards, and team performance.
- Recruit, develop, and retain strong managers while building a pipeline of future leaders.
- Monitor customer feedback and improve service, retention, and overall customer satisfaction.
- Partner with HR on staffing, employee relations, attendance, and performance management.
- Ensure locations consistently follow company policies, safety standards, and operating procedures.
- Identify opportunities to increase revenue, control expenses, and improve profitability.
What They’re Looking For
- 5 years of operations leadership experience.
- 2 years of multi-unit management experience strongly preferred.
- Experience leading Store Managers, General Managers, Restaurant Managers, Branch Managers, or similar leaders.
- Strong understanding of P&L management, sales, labor, staffing, KPIs, budgeting, and customer service.
- Proven experience improving performance across multiple locations.
- Strong coaching, leadership, accountability, and people-development skills.
- Comfortable operating in a high-volume, customer-facing environment.
- Strong business judgment and ability to turn performance data into action.
- Valid driver's license and reliable transportation.
- Ability to travel frequently between assigned locations.
- Flexibility to occasionally work evenings or weekends based on business needs.
Why You’ll Want This Role
- Join a large, established automotive organization
- High-impact multi-unit leadership position
- Opportunity to directly influence sales, profitability, customer experience, and team performance
- Strong opportunity for successful restaurant and retail leaders to transition into the automotive industry
- Field-based role with direct involvement in your locations and teams
- Opportunity to develop managers and build a strong leadership bench
- Strong visibility with senior operations leadership
- Opportunity for continued growth within a large organization
MOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status. If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at hr@themohrgrp.com