Executive Host

Position: Executive Host: Full-Time/Second Shift. Salary: $41,916.16/ Negotiable. Location: Gaming Division. Reports to: Player Development Manager

*Posted from 4/8 - 4/13*

Resume is required.

Responsibilities

• Develop and nurture relationships with high-value players to enhance loyalty and retention.
• Identify and cultivate potential high-value players through effective relationship building and targeted communications.
• Assist declining players to optimize their offers and prevent program abuse.
• Manage and adhere to budgets to improve profit margins and revenue.
• Communicate player development initiatives effectively through various channels.
• Monitor and analyze play habits, preferences, and program usage of assigned players.
• Promote and recruit new members for the Players Club program.
• Provide leadership and support to Players Club Staff as needed.
• Maintain regular communication with players to promote upcoming events and services.
• Maintain visibility on the casino floor during events and daily operations.
• Monitor player ratings and ensure personalized service during visits.
• Coordinate player arrangements such as hotel reservations and special events.
• Provide general guest service information and assistance as required.
• Perform clerical tasks including activity logging and report submissions.
• Uphold high standards of integrity and confidentiality in all guest interactions.
• Adhere to departmental attendance and punctuality standards.
• Maintain professionalism and adherence to dress code policies.
• Comply with all rules, regulations, and policies of North Star Mohican Casino Resort.
• Be available for player contact during and outside of regular shifts.
• Adhere to the Casino’s Drug and Alcohol-Free Workplace Policy.

Qualifications & Education

• High School Diploma or GED required.
• Associate degree in Marketing, Communications, Business, Hospitality, or related field preferred.
• Must obtain and maintain a Mohican Nation Gaming License.
• Must pass a Criminal Investigation Background Check (CIB).
• Must pass pre-employment drug screening and health screening.
• Flexible availability to work all shifts, weekends, and holidays.
• Positive attitude with strong teamwork and interpersonal skills.
• Willingness to adapt to change and participate in ongoing training.
• Demonstrated ability to maintain a satisfactory working record.
• Eligible for employer’s liability insurance.
• Must be at least 18 years old.
• Preferred a minimum of one year front-of-house gaming experience with a strong guest service record.
• Experience with player tracking systems and casino math.
• Proficiency in MS Office Suite (Word, Excel, Outlook).
• Excellent organizational and communication skills.
• Ability to prioritize tasks and work effectively under pressure.
• Strong problem-solving abilities and attention to detail.
• Ability to handle diverse and challenging situations professionally.
• Must be willing to travel. Must have a valid driver's license, reliable transportation, and insurance are required. Must obtain a Wisconsin's driver's license within 30 days of employment if applicant has an out-of-state driver's license. Must meet and maintain the eligibility to operate a personal or tribal vehicle under the driver acceptability guidelines as established by Mohican Insurance.

Work Conditions

• Must Ability to stand, walk, talk, hear, and use hands frequently.
• Occasional stooping, kneeling, or crouching may be required.
• Ability to lift and/or move up to 25 pounds.
• Visual acuity (close, distance, peripheral, color vision, depth perception).
• Ability to work in a moderate to high noise level environment.
• The work environment is non-smoking, and dust and noise levels may vary depending on location and work area.

How to Apply: Application and resume can be submitted online by clicking on APPLY above.

Disclaimer: The Stockbridge-Munsee Community operates as an equal opportunity employer, with Indian preference given in accordance with the Tribal Employment Preference Ordinance.

Note: This job description is not exhaustive and may be subject to change based on organizational needs.