What are the responsibilities and job description for the Usher-Ticket Taker position at Mohegan Tribal Gaming Authority - Mohegan Sun?
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Position Summary:
This position is responsible for validating guest tickets upon entry to an event, offering venue information and guiding guests to their seats.
Primary Duties and Responsibilities: includes but not limited to:
- Scans guest tickets upon entry to an event and guides guests to their seats
- Collects and validates patron tickets to events
- Provides information to patrons about the venue
Secondary Duties and Responsibilities:
- Addresses patron complaints and issues or refers them to a Shift Manager, as needed
- Assists in maintaining a safe and secure patron experience according to department policies and procedures
Minimum Education and Qualifications:
- Previous customer service experience preferred
- Must be able to communicate effectively in English
Competencies: Incumbent will master the following competencies while in this position:
- Good verbal communication skills
- Knowledge of the Arena and the property layout
- Ability to work as part of the event staff team
Training Requirements:
- Knowledge of the Casino property and its offerings
- Knowledge of the Arena’s emergency evacuation plan
Physical Demands and Work Environment:
- Must be able to stand, walk and climb stairs for extended periods of time
- Must be able to work in a fast paced environment with frequent interruptions
- Must be able to work various shifts and flexible hours
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.
Work Shift:
RegularKnock, knock. Hear that sound? That's opportunity!
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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.