Operations Specialist

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Position Summary:

This position is responsible for answering phones, dispatching via radio and logging all activities throughout the casino while providing exceptional customer service to all internal and external guests and maintaining a professional demeanor.

Primary Duties and Responsibilities: includes but not limited to:

• Answers, screens and routes internal calls via radio or phone
• Responsible for dispatching multiple departments for assistance or guest enhancement
• Maintains accurate logs of all work orders on various software programs
• Is able to switch from one department functionality to another
• Identifies and prioritizes emergency calls and determines when to contact the Fire Department, Police, Surveillance, a Security Supervisor or above

Secondary Duties and Responsibilities:

• Runs reports on various department software
• Works in conjunction with other departments on policies and procedures
• Frequently walks throughout the complex for changes and updates
• Performs other work related duties assigned by management
• Works with Fire, Police, Surveillance and other agencies, as needed

Minimum Education and Qualifications:

• High School Diploma or equivalent
• Ability to type 30 wpm
• General office experience
• Must have strong communication skills and the ability to communicate in English, verbally and in writing

Competencies: Incumbent will master the following competencies while in this position:

• Excellent written and verbal communication skills
• Excellent organizational and multi-tasking skills
• Intermediate knowledge of Word, Excel and Outlook

Training Requirements:

• Knowledge of ACSC, STM, HOTSOS, ITRAK and Maintenance Connection systems
• Knowledge of Mohegan Sun corporate and department policies and procedures
• CPR, First Aid and Bloodborne Pathogen trained

Physical Demands and Work Environment:

• Fast paced office work environment with frequent interruptions
• Must be able to sit in front of a computer screen for extended periods of time
• Must be able to work various shifts with flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

Work Shift:

Knock, knock. Hear that sound? That's opportunity!

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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.