What are the responsibilities and job description for the CUSTOMER SERVICE SPECIALIST position at MOHAWK MOUNTAIN SKI AREA INC?
Mohawk is a family mountain committed to high quality customer service. As a customer service specialist, you are the face of the Mohawk staff, the first person a new customer will be interacting with. Customer service specialists take pride in being fully knowledgeable of all services Mohawk provides and being able to synthesize this information to help customers make the best purchasing decisions.
Essential duties and responsibilities:
Must be able to maintain a friendly and cheerful disposition in high-stress situations.
Be able to multi-task and decisively solve problems under pressure.
Greet customer in pleasant manner.
Be knowledgeable of all Mohawk practices to explain them to novice customers.
Cashiering duties, responsible for balancing drawer.
Utilize computerized systems to deliver fast and efficient service to customers.
Provide customers with information to make the best purchasing decision.
Provide customers with quality customer service experience.