Customs Brokerage Supervisor

Please note that the salary range referenced is a general guideline only. Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Mohawk Global considers all of these variables when extending an offer of employment.

Who We Are: Mohawk Global is a 300 person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally. To learn more about our core values and what makes us truly unique in our industry, please click here.

We pride ourselves in being a highly employee-centric organization that truly puts our people (and customers) first! At Mohawk, these aren’t just words, they are a demonstrable value that we put into action by our behaviors each day. We have been certified as a “Great Place To Work” for the past twelve years…see what our greatest assets, our people, have to say about us here: Mohawk Global - A Great Place to Work!

Essential Duties & Responsibilities: 

• Supervise, train and coach Entry-Writing/CHB staff 
• Assign accounts and distribute workload 
• Measure performance of Entry-Writing staff and address problems and issues
• Support local branch Import Transportation teams with their brokerage needs
• Troubleshoot freight issues with US Customs and other government agencies 
• Work with Manager, Customs Brokerage to enhance the performance of the department 
• Complete Entry work as needed 
• Audit files for accuracy and oversee billing process 
• Establish departmental goals and measure performance by tracking goals 
• Improve existing procedures and audit work; streamline workflow in the Entry department 
• Oversee billing and dwell time of all files 
• On-board new clients as determined by sales and/or client SOPs 
• Oversee accuracy of US Customs information on all files 
• Execute projects assigned by Manager, Customs Brokerage
• Keep Manager, Customs Brokerage abreast of changes in the department and provide effective support as needed 

Desired Skills/Experience: 

• Certified Customs Specialist (CCS) accreditation required, Licensed Customs Broker preferred 
• Minimum of 5 years of experience in working with US Customs and other Government agencies 
• Thorough knowledge of US Customs rules and regulations 
• Personnel supervisory and/or training experience 

Employee Characteristics: 

• Must be self-motivated and able to prioritize 
• Requires organizational skills, ability to multi-task, and being detail-oriented 
• Must be able to resolve problems in all aspects of the position 
• Must be adaptable to a changing work environment 
• Must be able to effectively supervise people and be objective

Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Equal Employment Opportunity is The Law 

Employee Rights Under the FMLA 

Employee Rights - Employee Polygraph Protection Act