Account Manager (Transportation & Logistics)

Please note that the salary range referenced is a general guideline only. Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Mohawk Global considers all of these variables when extending an offer of employment.

Who We Are: Mohawk Global is a 350 person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally. To learn more about our core values and what makes us truly unique in our industry, please click here.

We pride ourselves in being a highly employee-centric organization that truly puts our people (and clients) first! At Mohawk, these aren’t just words, they are demonstrable values that we put into action by our behaviors each day. We have been certified as a “Great Place To Work” for the past twelve years…see what our people have to say about us here: Mohawk Global - A Great Place to Work!

Position Summary:

Mohawk Global is currently seeking an Account Manager to support the Domestic Transportation team and manage specific high-volume account(s). The Account Manager will report to the Director of Domestic Services and must have a minimum of 2-3 years of experience working in account management or high-level customer support role.

Responsibilities/Tasks Include:

• Operate as lead point of contact for strategic matters specific to assigned client(s)
• Build and maintain strong, lasting client relationships
• Develop a trusted advisor relationship with assigned account(s), client stakeholders, and executive sponsors
• Ensure timely and successful delivery of Mohawk’s solutions according to client needs and objectives, including KPI development and delivery to client(s)
• Develop and revise SOPs for each assigned client as appropriate and subsequently communicate SOPs and/or changes both internally and externally as necessary
• Ensure SOP compliance among stakeholders both internally and with assigned clients
• Clearly and regularly, communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Assist with high priority requests, bids, and exception management
• Conduct regular analysis of pricing to ensure its alignment with service requirements and market conditions (All domestic modes)
• Work with Mohawk’s accounting team to ensure receivables are within agreed terms for assigned clients
• Provide leadership and guide teams in distribution of work for assigned accounts
• Apply consultative selling and effective negotiation techniques to secure, grow and maintain profitable business within assigned client base
• Uncover new opportunities with assigned client(s)
• Conduct regular, in-person meetings with assigned client(s)
• Identify all buying influences within assigned client(s)
• Identify and understand each client’s needs and develop profitable solutions to meet those needs.
• Demonstrate a complete understanding of Mohawk’s client(s) strengths, weaknesses, opportunities, and threats.
• Stay abreast of industry changes, trends, and market changes that may impact Mohawk’s client base.
• Achieve designated net revenue goals and growth targets with assigned client(s)
• Strive for “best in class” performance by consistently exceeding standards and achieving extraordinary results

Desired Skills/Experience:

• 2-3 years of demonstrated account management, or other relevant experience, in the Domestic 3PL industry required
• Strong knowledge of Domestic supply chain management, FTL, LTL, IMDL, and expedited services required
• Bachelor’s degree in supply chain management, Logistics, Business Administration or similar discipline preferred
• Demonstrated ability to effectively communicate, present, and influence at all levels of the organization
• Experience delivering client-focused solutions based on client needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail and accuracy
• Excellent listening, negotiation, and presentation skills
• Excellent written and verbal communication skills
• Ability to think strategically and demonstrate strong problem solving capabilities
• Must understand impact of revenue on P&L statements
• Possess understanding of business principles and language, including fundamentals of finance and profitability, and apply this knowledge to achieve results and to increase Mohawk’s performance and profitability
• Ability to travel as needed

Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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