What are the responsibilities and job description for the Account Manager (International Freight Forwarding) position at Mohawk Global Logistics Corp?
Please note that the salary range referenced is a general guideline only. Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Mohawk Global considers all of these variables when extending an offer of employment.
Who We Are: Mohawk Global is a 350 person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally. To learn more about our core values and what makes us truly unique in our industry, please click here.
We pride ourselves in being a highly employee-centric organization that truly puts our people (and clients) first! At Mohawk, these aren’t just words, they are demonstrable values that we put into action by our behaviors each day. We have been certified as a “Great Place To Work” for the past twelve years…see what our people have to say about us here: Mohawk Global - A Great Place to Work!
Position Summary:
The Account Manager is responsible for managing and growing Mohawk Global’s relationships with a diverse portfolio of clients and serves as an invaluable resource to those clients by understanding their transportation goals while mobilizing all company resources necessary to support client objectives. The success of the Account Manager requires seamless communication across multiple Mohawk departments including operations, Business Development, partner agents, IT, Finance, Consulting and others.
As a member of Mohawk’s commercial team, the Account Manager is responsible for meeting growth and retention targets and contributing to the overall growth and profitability of the company.
Essential Duties & Responsibilities:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Work with internal resources to negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
- Ensure the timely and successful delivery of Mohawk solutions according to customer needs and objectives
- Utilize operational knowledge/experience to analyze and improve processes with operation analytics and reports. (e.g. transit expectations, market pricing, landed cost, opportunities to lower costs)
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Assist with challenging client requests or issue escalations as needed
- Develop and implement customized solutions to meet client transportation and logistics requirements
- Conduct regular business reviews with key clients to ensure customer satisfaction and identify areas for improvement
- Collaborate with all departments within the company to ensure seamless service delivery to key clients
Desired Skills/Experience:
- Proven work experience in freight forwarding
- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization
- Proficiency using MS Excel
- SalesForce CRM experience preferred
- Experience delivering client-focused solutions to customer needs
- Proven ability to manage multiple account management projects at a time, while maintaining sharp attention to detail
- Strong sales, excellent listening, negotiation, and presentation abilities
- Strong verbal and written communication skills
- Ability to work independently and as part of a team
- Strong customer service orientation
- Analytical and problem-solving skills
Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Equal Employment Opportunity is The Law
Employee Rights Under the FMLA
Employee Rights - Employee Polygraph Protection Act
Salary : $88,000 - $110,000