What are the responsibilities and job description for the SPVR SERVICE RESPONSE CENTER position at Moffitt Cancer Center?
Summary
The Supervisor Service Response Center plans, manages and supervises the operations that support Patient Care Operations 24/7. In the event that a failure or incident occurs the Service Response Center is responsible for exercising and coordinated processes and/or procedures to direct response, dispatching people, and support recovery efforts of the physical operations supporting Patient Care, Research, and/or Life Support Systems without interruption.
This position is also responsible for providing indirect guidance to stakeholder for processes and procedures that support Emergency Management, Switchboard, Codes, Fire Safety, Safety, Security, Parking Transportation, Utilities Management, Life Safety, and Medical Equipment, Environmental Service and Facilities Corrective Work Orders.
Effectively manages numerous tasks and activities simultaneously. Establishes priorities and displays resourcefulness in the completion of daily tasks and special projects, creating a professional environment conducive to a smooth running operation. Represents and supports the mission, philosophy and goals of the Cancer Center.
Responsibilities
The Supervisor Service Response Center plans, manages and supervises the operations that support Patient Care Operations 24/7. In the event that a failure or incident occurs the Service Response Center is responsible for exercising and coordinated processes and/or procedures to direct response, dispatching people, and support recovery efforts of the physical operations supporting Patient Care, Research, and/or Life Support Systems without interruption.
This position is also responsible for providing indirect guidance to stakeholder for processes and procedures that support Emergency Management, Switchboard, Codes, Fire Safety, Safety, Security, Parking Transportation, Utilities Management, Life Safety, and Medical Equipment, Environmental Service and Facilities Corrective Work Orders.
Effectively manages numerous tasks and activities simultaneously. Establishes priorities and displays resourcefulness in the completion of daily tasks and special projects, creating a professional environment conducive to a smooth running operation. Represents and supports the mission, philosophy and goals of the Cancer Center.
Responsibilities
- Manage the accuracy of the Work Order, Istar and Reptrax Database. Monitor weekly reports for any problems that have not been resolved for the division of Support Services.
- Monitors alarm systems and responds accordingly. Responds promptly to any of the various hospital emergency situations that may arise and carries out established emergency plans and procedures accordingly, without hesitation.
- Logs calls, documents all vendor and Moffitt team members requests and dispatches service technicians as needed. Re-inforce FCC regulations governing voice radio and telephone communications.
- Assist Contractors with parking passes, card access and Reptrax badging along with Moffitt’s Policies and Procedures. Represent management to resolve pending issues or problems with outside vendors or with individuals/departments within Cancer Center.
- Manage staffing schedule and Kronos record keeping
- High School Diploma/GED required
- Minimum of five (5) years administrative and/or logistical services support experience in a healthcare practice provider facility, laboratory system and/or hospital setting.
- One (1) year experience in a project lead and/or supervisory role (may be inclusive of other experience) is required.
- Demonstrates computer skills required for word processing and spreadsheets.
- Knowledge of general business machines, good telephone etiquette and ability to interact with employees and management.
- Seven (7) years of multi-departmental logistical services support experience in a provider, healthcare, laboratory system and/or hospital setting.
- Niagara Tridium Certficate
- Associate's Degree