What are the responsibilities and job description for the Customer Care Representative position at Moffitt Cancer Center?
The Customer Care Representative will be the frontline of support, assisting customers with product inquiries, billing, payments, technical issues, and general service questions. Working within a large customer service department, the role involves resolving customer issues efficiently through various communication channels using specialized software. This position offers flexible and remote working hours aligned with standard business times.
Responsibilities
- Provide responsive customer support via phone, email, live chat, and other channels
- Resolve issues related to products, billing, payments, and technical support
- Maintain accurate records through data entry and order processing
- Handle customer complaints professionally and escalate when necessary
- Collect and relay customer feedback to relevant teams
- Demonstrate thorough product knowledge to assist customers effectively
- Collaborate with team members to ensure consistent service quality
Preferred Qualifications
- 1 years experience in customer service roles
- High school diploma or equivalent
- Familiarity with Customer Relationship Management (CRM) software
- Strong verbal communication and active listening skills
- Problem-solving ability and empathy in customer interactions
- Effective multitasking and time management skills
- Proficiency in data entry and Microsoft Office applications
- Conflict resolution experience
Salary : $45,000 - $59,999