PT RELATIONS REP

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer.
As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 10,000 who are shaping the future we envision.
Moffitt has been recognized as a Best and Brightest Company to Work for in the Nation, a Digital Health Most Wired Organization and continually named one of the Tampa Bay Time’s Top Workplaces.
A National Cancer Institute (NCI)-designated Comprehensive Cancer Center since 2001.

Summary

Job Summary:

Patient Relations Representative 

Patient Relations Service Representatives staff the information desks at Moffitt Cancer Center. The primary responsibility of this position is to provide high-quality customer service in person, and over the telephone, to cancer center patients, guests and staff in a welcoming and cheerful manner that reflects positively on the reputation and mission of Moffitt Cancer Center and its commitment to providing the highest quality patient experience. Performs other duties as directed by the manager of the department.

Responsibilities:

• Provides cancer center information and directions to patients, guests and staff, including information about scheduled appointments in accordance with applicable cancer center policies.
• Maintains vigilance for all persons within view of the information desk who may require assistance, including Rapid Response Team (RRT), wheelchair assistance, volunteer assistance and other such assistance as circumstances require.
• Assists patients and guests with arranging Moffitt transportation to and from various cancer center locations.
• Serves as the central point of contact for patients, guests and workforce for access to the cancer center's security, parking, transportation and vendor matters. Triages incoming requests for service to the appropriate department for disposition.
• Takes responsibility for the order, appearance and organization of the information desk and lobby area. Collaborates with Facilities and Environmental Services departments to ensure the cleanliness and functionality of this service area.
• Serves as an accessible point of contact for patients wishing to share their observations, suggestions, compliments and concerns with a Patient Relations Advocate.

Credentials and Qualifications:

• High School Diploma/GED.
• Two years of demonstrable experience providing empathetic, face-to-face customer care in a professional, customer service, and customer care environment. Competency in the use of Microsoft Office, Word and Outlook is required.

Preferred:

• Healthcare customer service experience preferred, but not required.