MGR AMBULATORY PRODUCT OPERATIONS

At Moffitt Cancer Center, we strive to be the leader in understanding the complexity of cancer and applying these insights to contribute to the prevention and cure of cancer. Our diverse team of over 9,000 are dedicated to serving our patients and creating a workspace where every individual is recognized and appreciated. For this reason, Moffitt has been recognized on the 2023 Forbes list of America’s Best Large Employers and America’s Best Employers for Women, Computerworld magazine’s list of 100 Best Places to Work in Information Technology, DiversityInc Top Hospitals & Health Systems and continually named one of the Tampa Bay Time’s Top Workplace. Additionally, Moffitt is proud to have earned the prestigious Magnet® designation in recognition of its nursing excellence. Moffitt is a National Cancer Institute-designated Comprehensive Cancer Center based in Florida, and the leading cancer hospital in both Florida and the Southeast. We are a top 10 nationally ranked cancer center by Newsweek and have been nationally ranked by U.S. News & World Report since 1999.
Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. Join our committed team and help shape the future we envision.

Summary

Position Highlights:

The Manager, Ambulatory Product Operations oversees the implementation, and continuous optimization of enterprise-wide ambulatory operations. This position leads the integration of process improvement, vendor performance management, and technology-driven solutions to ensure operational excellence, financial stewardship, and an exceptional patient experience. The Manager directs multiple vendor relationships, supervises contracts and service-level agreements (SLAs), maintains key performance indicators (KPIs), and supports the fiscal management of assigned budgets. Acting as a bridge between operations, IT, finance, and clinical leadership, this role ensures alignment between strategic goals and daily execution.

Responsibilities:

Operational Leadership & Process Improvement

• Manage enterprise-level process redesign to improve efficiency, scalability, and quality of ambulatory operations.
• Ensure workflows support strategic growth initiatives and compliance with regulatory standards.

Vendor & Contract Management

• Oversee multiple vendor partnerships, ensuring contracts align with business needs and budget constraints.
• Monitor KPIs, resolve escalations, and drive accountability for performance outcomes.

Financial & Budgetary Oversight

• Develop and manage budgets for assigned functions; track expenditures and ROI for technology or operational investments.
• Support forecasting and financial modeling to drive sustainable growth.

Quality, Compliance & Risk Management

• Maintain oversight of quality assurance programs; ensure adherence to regulatory standards and internal policies. Implement corrective action plans and compliance monitoring systems.

Strategic Planning & Implementation

• Lead cross-functional initiatives to integrate new technologies, streamline patient access, and enhance provider efficiency.
• Evaluate emerging trends and make data-backed recommendations to senior leadership.

Stakeholder & Team Development

• Mentor staff, fostering a culture of innovation and accountability.
• Partner with clinical, IT, and administrative leaders to drive unified execution of ambulatory initiatives.

Reporting and Data-Driven

• Develop enterprise-level controls to continuously monitor KPIs to Insights.
• Utilize data analytics to track outcomes, measure success, and identify new opportunities for optimization.

Credential and Qualifications:

• Bachelor’s Degree in Healthcare Administration, Business Administration, Information Technology, Public Health, or related field of study required.
• 7 years of progressive experience in healthcare operations, product or program management, or related disciplines, including 2 years leading with influence and with budgetary responsibilities.

Preferred:

• MHA, MBA, MPH or equivalent.
• Project Management Professional (PMP) or Lean Six Sigma Certification (Green/Black Belt).
• Certified Healthcare Operations Professional (CHOP) or equivalent credential.
• Certified Revenue Cycle Representative (CRCR) or similar.
• PMI Agile Certification (PMI-ACP), Certified right), ScrumMaster (CSM), Professional Scrum Master(PSM).
• Experience with EHR systems (Epic), BI tools (Power BI, Tableau), and automation platforms.
• Prior involvement in enterprise technology or clinical workflow redesign initiatives.