POS System Administrator (66608)

POS) Systems Administrator

Job Summary:

We are seeking a Car Wash Point-of-Sales (POS) Systems Administrator to manage, maintain, and optimize our cloud-based POS systems across multiple locations. This role ensures seamless operation, troubleshooting, and enhancement of our POS infrastructure, supporting business needs and enhancing customer experiences. The ideal candidate has experience in POS system administration, technical troubleshooting, and customer service.

Key Responsibilities:

POS System Administration:

• Manage, configure, and maintain the POS system to ensure smooth operations.
• Monitor system performance, troubleshoot technical issues, and apply updates or patches as needed.
• Ensure seamless integration with third-party software, including payment processors, CRM, and inventory management tools.
• Maintain user roles, permissions, and security protocols within the POS system.

Technical Support & Troubleshooting:

• Act as the primary contact for technical support related to POS issues.
• Provide remote troubleshooting and resolve software/hardware-related concerns for car wash locations.
• Work with vendors and IT teams to escalate and resolve complex technical issues.

Reporting & Data Management:

• Generate sales reports, analyze transaction data, and provide insights to management.
• Ensure data integrity and backup processes are in place.
• Support the finance team with POS-related reporting for reconciliations and audits.

Process Improvement & Compliance:

• Identify and implement system improvements to enhance operational efficiency.
• Ensure compliance with PCI DSS and other security standards.
• Provide training and documentation for employees on POS best practices.

Qualifications & Experience:

• Strong technical background in POS software, payment processing, and cloud-based platforms.
• Experience with remote troubleshooting tools and IT support.
• Knowledge of POS-related security and compliance regulations.
• Excellent communication skills, with the ability to provide clear instructions to non-technical users.
• Ability to work independently and manage multiple priorities in a remote setting.

Preferred Skills:

• Familiarity with car wash industry POS systems (e.g., Micrologic, DRB Systems, Sonny’s POS, Washify, etc.).
• Basic networking knowledge to diagnose connectivity issues.
• Experience with API integrations and automation tools.

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