IT Support Specialist

Location: Livermore, CA

Pay: Competitive (based on experience)

Shift: Part-time, hours negotiable

Position Overview

Join the Modus Advanced team as an IT Support Specialist Level 1 and become the technical backbone that keeps our mission-critical operations running smoothly. In this essential role, you'll ensure our engineers, machinists, and program managers have the technology they need to accelerate innovations that save and protect lives.

At Modus Advanced, one day matters. When our team is developing precision gaskets for life-saving medical devices or mission-critical defense systems, technology downtime isn't just an inconvenience—it can delay innovations that patients and service members are counting on. Your rapid response and technical expertise will directly enable our team to deliver the quality and speed our partners depend on.

Whether you're supporting an engineer in our Livermore facility designing the next generation of EMI shielding, a remote team member collaborating on a critical aerospace project, or a production specialist in Carlsbad running our advanced manufacturing equipment, you'll be the technology expert who keeps innovation moving forward.

Key ResponsibilitiesEnd-User Support and Service Delivery

• Provide responsive IT support to all Modus Advanced employees across multiple locations (Livermore, Carlsbad, and remote offices)
• Monitor and respond to support requests through our Tech Tracker system, prioritizing issues based on business impact
• Troubleshoot and resolve hardware, software, and connectivity issues for users with varying technical backgrounds
• Deliver exceptional customer service with clear communication that bridges technical and non-technical audiences
• Document all support activities, solutions, and user interactions for knowledge base development
• Escalate complex technical issues to the IT Director with thorough documentation and preliminary troubleshooting results

Hardware Management and Configuration

• Install, configure, and maintain end-user computing devices including laptops, workstations, monitors, and peripherals
• Support specialized manufacturing equipment connectivity including thermal printers, hand-held scanners, and barcode systems
• Perform hardware diagnostics and coordinate repairs or replacements to minimize user downtime
• Manage inventory of IT equipment and track asset assignments across the organization
• Configure and deploy new equipment according to standardized company images and security protocols
• Maintain relationships with hardware vendors and coordinate warranty service when needed

Employee Onboarding and Offboarding

• Execute comprehensive IT onboarding procedures for new hires, ensuring they have all necessary technology on day one
• Configure user accounts, email access, and application permissions according to role requirements
• Provide orientation and training on company IT systems, policies, and best practices
• Set up and configure company-provided mobile phones for business use
• Process IT offboarding tasks including account deactivation, equipment retrieval, and access revocation
• Ensure secure data handling throughout the employee lifecycle according to confidentiality protocols

Network and Infrastructure Support

• Monitor network connectivity and performance across office locations
• Troubleshoot connectivity issues for wired and wireless network connections
• Support VPN configuration and troubleshooting for remote users
• Assist with basic network equipment setup and maintenance
• Coordinate with external network service providers when needed
• Document network configurations and infrastructure changes

Software and Application Support

• Provide support for Microsoft Office Suite and other standard business applications
• Troubleshoot application-specific issues and coordinate with software vendors when necessary
• Assist users with software updates and patch management
• Support specialized engineering and manufacturing software packages
• Maintain software licensing compliance and track usage
• Test new software deployments before broad rollout

Documentation and Process Improvement

• Create and maintain comprehensive IT process documentation for common procedures
• Develop user guides and training materials for frequently used systems
• Contribute to the IT knowledge base with solutions to recurring issues
• Identify opportunities to improve IT processes and user experiences
• Participate in continuous improvement initiatives for IT service delivery
• Document lessons learned and share knowledge with the IT team

Security and Compliance

• Maintain strict confidentiality of sensitive company and customer information
• Enforce IT security policies and educate users on best practices
• Monitor for security threats and report suspicious activity
• Ensure compliance with ITAR regulations for technology access and data handling
• Assist with security audits and documentation requirements
• Support implementation of security updates and patches

Required QualificationsEducation and Experience

• High school diploma or equivalent required; Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred
• 1-3 years of IT support experience in a professional environment
• Help desk or technical support experience strongly preferred
• Experience supporting users in manufacturing or engineering environments a plus
• CompTIA A , Network , or similar certifications preferred but not required

Technical Skills

• Network Knowledge: Basic to advanced understanding of network concepts, TCP/IP, DNS, DHCP, and network troubleshooting
• Microsoft Ecosystem: Basic to advanced proficiency with Windows 10/11, Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams)
• Hardware Proficiency: Experience with laptop/desktop hardware troubleshooting, printer support, and peripheral devices
• Mobile Device Management: Familiarity with smartphone configuration and support (iOS and Android)
• Troubleshooting Methodology: Systematic approach to problem-solving with strong diagnostic skills
• Documentation Tools: Comfortable with ticketing systems, knowledge bases, and documentation platforms
• Security Awareness: Understanding of basic cybersecurity principles and best practices

Communication Skills

• Excellent verbal and written communication abilities
• Capacity to explain technical concepts clearly to non-technical users
• Strong active listening skills to accurately diagnose user issues
• Professional demeanor when interacting with all levels of the organization
• Ability to remain calm and solution-focused under pressure
• Collaborative mindset for working with remote team members

Personal Attributes

• Customer Service Orientation: Genuine desire to help users succeed with technology
• Problem-Solving Mindset: Persistence in finding solutions to technical challenges
• Attention to Detail: Thoroughness in troubleshooting and documentation
• Self-Motivation: Ability to work independently with minimal supervision
• Adaptability: Comfort with learning new technologies and changing priorities
• Integrity: Commitment to maintaining confidentiality and security standards
• Time Management: Skill in prioritizing multiple support requests effectively
• Continuous Learning: Enthusiasm for developing new technical skills

Physical Requirements

• Ability to lift and move computer equipment weighing up to 50 pounds
• Comfortable working at a desk for extended periods
• Manual dexterity for handling cables, small components, and delicate equipment
• Willingness to travel occasionally between Livermore and Carlsbad facilities (if applicable)
• Ability to work in various environments including offices, manufacturing floors, and data centers

What We OfferComprehensive Benefits Package

• Competitive salary commensurate with experience
• Health, dental, and vision insurance with multiple plan options
• 401(k) retirement plan with generous company matching
• Paid time off, sick leave, and holiday pay
• Flexible hybrid work arrangements for qualifying positions
• Professional development budget for certifications and training
• Tuition reimbursement for continuing education

Growth Opportunities

• Clear advancement path to Level 2, Level 3, and IT leadership positions
• Support for professional certifications (CompTIA, Microsoft, Cisco, etc.)
• Cross-training opportunities in specialized IT domains (networking, security, systems administration)
• Exposure to diverse technologies including manufacturing systems and engineering software
• Participation in IT infrastructure projects and system improvements
• Mentorship from experienced IT professionals and the IT Director
• Opportunities to specialize in areas of interest (network administration, cybersecurity, etc.)

Work Environment

• Supportive, collaborative IT team culture focused on continuous improvement
• Modern IT infrastructure with opportunities to work with cutting-edge technology
• Direct interaction with engineering team (>10% of Modus staff are engineers)
• Exposure to advanced manufacturing operations and mission-critical systems
• Hybrid work flexibility for remote support and on-site presence
• Strong emphasis on work-life balance and employee wellbeing
• Opportunity to support innovations in medical devices, aerospace, and defense

Professional Development

• Access to online learning platforms and technical training resources
• Company-sponsored certification programs
• Attendance at relevant technology conferences and workshops
• Time allocated for skill development and learning new technologies
• Internal knowledge-sharing sessions and lunch-and-learns
• Cross-functional collaboration with engineering and operations teams

Our Commitment to Excellence

At Modus Advanced, we maintain the highest standards in everything we do, including our IT operations. Our AS9100 and ISO 9001 certifications reflect our commitment to quality, and our IT infrastructure plays a critical role in maintaining these standards. As an IT Support Specialist Level 1, you'll be integral to ensuring our technology enables, rather than hinders, the critical work happening across our organization.

We're looking for team members who understand that in our world, reliable technology isn't just about uptime—it's about enabling innovations that save and protect lives. When an engineer can't access their CAD software or a production specialist loses connectivity to manufacturing systems, it's not just lost productivity. It's time that could delay a life-saving medical device or critical defense system reaching those who need it.

Your responsiveness, technical expertise, and commitment to user success will directly support our mission to accelerate tomorrow's innovations. One day matters—and you'll help ensure our team never loses a day to technology issues.

About Modus Advanced

Modus Advanced is a precision manufacturing company specializing in advanced materials converting, including form-in-place gaskets, EMI/RF shielding, and custom gasket solutions. We serve partners developing life-saving medical devices, mission-critical defense systems, and aerospace innovations. With facilities in Livermore and Carlsbad, California, we combine vertical integration, engineering expertise, and quality systems to help our partners accelerate their path to market.

Our team includes a higher concentration of engineers than typical manufacturing companies (>10% of our staff), reflecting our commitment to technical excellence and innovation. We maintain AS9100, ISO 9001, and ITAR certifications, demonstrating our dedication to quality and security in everything we do.

Ready to join our team? Apply today and become part of a company that's accelerating tomorrow's innovations—because one day matters.

Job Type: Part-time

Work Location: In person