What are the responsibilities and job description for the Experienced Dispatcher position at Modular Transportation?
Asset based trucking company is seeking an experienced and passionate dispatcher to help move the company forward, provide excellent customer service, and bring transportation solutions to our customers! We offer company paid heath, vision, and dental benefits for you and all of your dependents. If you are interested in working for this family owned company, apply now!
Dispatcher definition:
The dispatcher is responsible for the scheduling and management of truck drivers daily loads and provides customer service. This position keeps accurate records of the calls they receive, the drivers, and the actions they take. The dispatcher also needs to adjust to last minute work changes, schedule changes, driver changes, as well as adjust to a constantly shifting transportation environment.
Responsibilities:
- Coordinate and schedule the daily loads for drivers to ensure maximum efficiency, profitability, and customer service
- Work with customers and drivers to ensure both parties get what they are promised
- Communicate with, and coach, drivers constantly throughout the day to answer questions, solve problems, and keep them motivated
- Communicate with other dispatchers about upcoming and current whereabouts of trucks without loads to keep drivers loaded, rolling, and profitable
- Handle customer’s and driver requests and complaints
- Maintain accurate driver information in system, for example ETA’s, and special time off requests
- Assign trips to drivers to assure adequate disbursement of trips/loads between all assigned routes
- Answer incoming phone calls from customers and drivers
- Document any calls received and keep an accurate log of daily activities
- Maintain compliance with all company policies and procedures
- Responsible for customer billing and driver pay
- Other duties as assigned by management
Minimum Requirements:
- A minimum of 2 years dispatching experience is preferred
- Excellent computer and communication skills
- Ability to work in a team orientated, fast-paced environment
- Strong attention to detail
- Ideal candidates will be self starters
- Flatbed experience is preferred but not required
PAY CAN BE NEGOTIATED BASED ON EXPERIENCE
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $66,144 - $118,180